Customer Success Director (H/F)

Paris 17e Arrondissement  - CDI

À propos de DENTAL MONITORING

Overview

DENTAL MONITORING is the world’s first SaaS application designed for remote monitoring of dental treatment. The Dental Monitoring Artificial Intelligence software is able to detect more than 170 clinical situations from intra-oral photos taken by the patient with the DM mobile App. DM provides a customizable platform to automatically deliver messages to patients and instructions to the practice team, based on protocols designed by the dental Professional and clinical events detected by the AI.

Dental Monitoring just closed a 45M€ funding backed by UK based VC Vitruvian Partners, that will enable the company to accelerate its international development.

Dental Monitoring is seeking a Director of Customer Success, located in Paris, France. This role entails leading the Customer Success teams across the world, implementing scalable and efficient processes and strategies, and ensuring the success and growth of an assigned portfolio of strategic customers.



Description du poste

Responsibilities

  • Lead Customer Success teams located in Dental Monitoring’s offices in the US (Austin), in Europe (Paris) and in Asia (Sydney)
  • Supervise the recruiting and onboarding of new team members across the world
  • Ensure an efficient collaboration with the Sales teams
  • Act as Executive Support for strategic Doctors, customers of Dental Monitoring
  • Achieve high growth in terms of new Doctors and number of cases per Doctor
  • Ensure high product adoption and customer satisfaction
  • Collaborate with cross-functional teams to improve Customer Success processes and tools
  • Understand Dental professional needs and set up high standards for

Description du profil

Desired skills, experience, and qualifications:

  • Bachelor's Degree required
  • Fluent in English
  • 5-10 years of related experience, technology or software experience preferred
  • Experience in people management and development; demonstrated leadership through accountability, continuous learning and improvement
  • Strong team management skills
  • Comfortable and seasoned in managing external partners and providing exceptional customer support
  • Have managed a portfolio of clients and driven growth within those accounts
  • Have demonstrated experience working with high profile, strategic customers, preferably in the medical field
  • Demonstrate outstanding interpersonal, verbal, and written communication skills
  • Detail-oriented individual who also has the ability to think and plan strategically
  • A self-motivated problem solver with creativity, a strong work ethic, and high energy level
  • Experience in managing a Customer Success team in the medical branch
  • Experience in a fast growing environment
  • Fluent in French

 

Bonus Points if

  • Experience in managing a Customer Success team in the medical branch
  • Experience in a fast growing environment
  • Fluent in French

Propulsé par