•Minimum Qualification – Engineering
o Ideal candidate would be expected to have a good understanding of IT Infrastructure, Contract and Vendor Management.
o ITIL / PMI professional will be preferred
•Good mix of Transition (External customer), Delivery and project experience in EUC and FSO environment.
•Candidate should have good understanding of Desk side desktop Management, maintenance, deployment and vendor management.
•Should have very strong written and oral communication skills
•Flexibility with respect to time – client deliverables need to be met with a Can do attitude
•Excellent problem solving / quantitative/ analytical skills
•Ability to provide consistent, excellent customer support to entire staff, representing a variety of personalities and management levels
•Experience of managing and leading a geographically and culturally diverse team
•A significant travel is expected on the job – hence should be willing to work in such a role. Willing to travel ( up to 60%)
•Location of work will be the client offices in the respective geography / location. Flexibility in relocation based on job requirements will be desired.