Customer Success Manager - German Markets

Lille  - CDI

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About Next Station

Next Station is an online recruiting platform for international talent. We are building Europe's largest talent network to encourage a more diverse and multicultural human connection going beyond employment borders.

 

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Job description


Our partner is a Legal SaaS start-up. With 2000+ customers, they are one of the European leaders in their industry. Their SaaS solution allows thousands of companies from all sectors to send, sign, and store their contracts.


Job Description


As Customer Succes Manager for the German market you are responsible for the day-to-day support and satisfaction of German-speaking customers. Being the internal voice of the customers, you regularly propose new features to fulfill your mission of providing outstanding customer service.


Your Challenges:

  • Representing the company, the team and the product by being the clients’ main contact person
  • Managing and developing your own customer portfolio
  • Creating upselling opportunities from your own portfolio
  • Onboarding and training new customers
  • Guiding clients towards an optimal use of the product
  • Identifying clients who don't optimally use the product and helping to prevent dissatisfaction
  • Contributing to the improvment of the company's products by providing customer feedback
  • Participating in the overall development of Customer Success


You join a team that is still in the building process. It's your chance to bring in new ideas and help the company to become better every day.

Profile

Your Profile

  • Language skills: bilingual level in German (Spanish, Italian, and French are a great plus)
  • First professional experience in a similar position in SaaS
  • Ability to quickly adapt to new situations and people
  • Passion, patience and talent to explain things very well


You are:

  • curious and you learn quickly,
  • precise and rigorous,
  • thriving in a dynamic environment that is constantly changing,
  • at ease in managing several tasks and problems at the same time
  • team player, empathetic and a good listener


What You Get

  • You become an early member of a young team that is set to conquer Europe
  • Steep learning curve through great responsibility
  • The chance to develop and execute your own ideas in a dynamic, caring and high-performing team
  • Office in the city center of Paris
  • Free organic fruits and coffee
  • Meal vouchers
  • Possibility to work remotely


Team values

  • Humility: Make mistakes (we all make them), share them, learn from them, improve.
  • Trust: Trust is at the core, whether within the team or with the clients.
  • Excellence: We are demanding and so we ask you to be. Demanding to yourself and others. Let’s go the extra mile together.
  • Pleasure: Without pleasure and joy at work we cannot succeed in the long run. Quarterly offsites promised.


SALARY - €33k+

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