Customer Service Specialist based in Oviedo, Spain - German B2

Francfort-sur-le-Main  - Permanent

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About Next Station

Next Station is an online recruiting platform for international talent. We are building Europe's largest talent network to encourage a more diverse and multicultural human connection going beyond employment borders.


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Job description

Our partner is the leading global supplier of high-grade refractory products, systems, and solutions which are indispensable for industrial high-temperature processes exceeding 1,200°C.

The Company is operating in a wide range of industries, including steel, cement, non-ferrous metals, and glass and has a high level of geographic diversification with more than 14,000 employees in 35 main production sites as well as more than 70 sales offices around the world.

Their Core Mission: Taking innovation to 1,200°C and beyond to drive positive change in their industry.

Job Description

As Customer Service Representative for German-speaking clients, you become part of a new and innovative project.

On a daily basis, you are the first point of contact for customers and therefore fully responsible for a great customer experience.

Your Challenges

  • Developing operational tasks within Commercial Management and the Order-to-Cash process
  • Interacting with customer and sales representatives and coordination of final responses
  • Resolution of incidences
  • Ensuring to handle operational tasks within defined KPIs
  • Proactively communicating and promoting processes and suggesting improvement ideas


Your Profile

  • Language skills: fluent level in German and English (B2 minimum)
  • Previous experience working in Customer Service, Accounting, Finance and/or Operations, or Logistics
  • Customer focused and outstanding communication skills
  • Ability to operate cross-functionally & collaboratively

Extra points

  • Other language skills like Spanish, Italian, Polish, French, Swedish, or Russian
  • Knowledge of Order-to-Cash processes
  • Experience with invoices and letters of credit
  • Knowledge of SAP SD (Sales and Distribution) or a similar ERP (Enterprise Resource Planning) system

Important: For this position you have to relocate to Oviedo. </br> Note: We know, it's not Barcelona or Málaga, but the Asturias region has many things to offer, especially for nature lovers. They are branding themselves with "Come home to Paradise" and once you visit the Lago del Valle you will understand why. ❤

What You Get

  • salary bonus based on the languages you speak and the overall achivements of the company
  • A full-time position with great responsibility
  • Work-life balance and food subsidy
  • Cross-functional collaboration opportunities with an open-minded and innovative team
  • Trainings provided by the company

Salary range


Do you want to join an innovative team in constant growth? It's time to apply! Or tell a friend about this position :)

PSSSST, here's insider info ;) ➡ Your chances are higher if you directly apply on our platform ... You wonder why? Because you'll skip one step and everything will be faster.

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