Contract - Service Desk Analyst Technical Support - Louisville, KY

Louisville  - CDD (6 Months)

Back to jobs

About Talenteed

This is a level 1 service desk analyst role that will provide Service Desk Support by; supporting users in diagnosing, reporting and resolving or correcting hardware/software problems. Candidate must have a call center or on-call support experience, the candidate should be accustomed to call center metrics; he/she will take 40-50 calls a day


Write your career stories with us and tell us your successful paths

Apply in a few clicks

Job description

  • Provides Service Desk Support by; supporting users in diagnosing, reporting and resolving or correcting hardware/software problems. 
  • Operates in a specified Senior Analyst role, within the Global Service Desk.
  • Supports end users, diagnose report and resolve application problems.
  • Installs, maintains and troubleshoots hardware/software according to company standards; reconfigures existing systems and/or performs system upgrades as required.
  • Logs all issues with appropriate documentation as requested by Level II and III support teams.
  • Routes calls to appropriate support teams as per described troubleshooting steps.
  • Monitors and escalates issues until resolution, closure or the appropriate group has accepted.
  • Operates in a specified role within Global Service Desk (Training, Knowledge Base, Deskside, Process, Ticket reviews, Team Leader cover).
  • Level one trouble shooting
  • Microsoft Office Suite
  • Customer service oriented
  • Call center experience is required
  • Accustomed to call center metrics
  • Will be taking 40-50 calls a day
  • VPN troubleshooting


Profile

  • Must be reliable – show up on time and every day
  • Candidates will get two-week training
  • 2+ years of experience preferred
  • Office is open from 6:30 AM – 9:00 PM
  • Shifts will be 9:00-6:00, or 12:00-9:00 for temps


Back to jobs

Made by