Customer Support Specialist

Remote - Permanent

About Enjify Owned by Pybe OÜ

Enjify.com is a newly established store for digital games. with a huge selection of titles at the best price, enjify is quickly becoming a go-to place to find the best game deals.


While game collection in the market grows by the day everyone can find something for their liking – fresh new games, world-renowned game titles or various console giftcards. on our mission to bring games to the players, we offer a variety of awesome deals through our weekly sales, social media giveaways and game of the day system.


However, we don’t just sell games. enjify is a community of gamers thriving to share knowledge and insights about our favourite form of digital entertainment. we believe that games are a form of art worth sharing and that’s why we constantly blog about our favourites. among the likeminded people from gaming univers ltd we’re building the community of gamers from all over the world.


Job description

A hero every customer wants and every company needs!

It’s no mystery that a well-balanced team, especially the one that is carefully premade to achieve victory, needs a dedicated support player. So, first, let’s cover the grounding that makes a dedicated support player be an essential part of every respected construct in the first place. In Eneba’s team, such position is granted for those most daring, those most compassionate, and of course, those most passionate for the game.

Eneba is all about customer satisfaction, highest quality of communication, and collaborative team effort to achieve feats extending far beyond the realm of ordinary pursuits. How do we do it? Well, we’ve got an entire squad of such dedicated customer support professionals ready to assist and accompany each interested individual from step 1 straight to step quality.

To be successful in this role, one must not only possess great knowledge of the day-to-day in-store purchase subtleties and gaming-specific nuances but also excel at being a master-communicator able to gain the customer’s trust and light his/her path to an extraordinary buying experience. Ultimately, the Customer Support Specialist ensures that the company’s reputation is at its highest, and customer satisfaction is left unmatched.

If you’ve read this and want to join our support brigade, don’t hesitate to apply!

Profile

Responsibilities

  • Communicating with customers through internal messaging software and emailChatting with customers on social platforms such as Twitter and FacebookResponding to customers’ social media posts and commentsImplementing the most effective problem-solving measures within a time limit Providing technical support for customersEnsuring a smooth and seamless transaction processEnsuring the customer’s experience on Eneba is at its highestCollecting feedback concerning Eneba

Job requirements

  • Prior experience in a similar field (e.g. experience with phone calls, live chats or customer service)Good command of written and spoken EnglishEffective communication skillsInterest in e-sports and love for video gamesAbility to collect and present the required informationGreat time management skillsAbility to follow the schedule as well as work independentlyA team-oriented mindset (Camaraderie)Ability to work night shifts

Work perks

  • Being a part of Eneba’s Customer Support teamOpportunity to work on and help to scale a unique product (we consider Eneba as a living, breathing entity)Personal and professional growth at an exponential rateA community of like-minded professionals striving for a unified goalFamily-like team attitude and high motivation for successFlexible hours, no unnecessary distractionsA modern and innovative company with a fresh attitude to ‘‘how it’s done’’Startup vibe and hyper-growthAnd all other neat stuff one expects to find in a well-structured office



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