Notre partenaire est un important tour Operator
The Customer care role involves the customer services function for Ireland for some groups Scotland and the rest of the UK as required within the Groups Department to which you are assigned – key to this is to ensure that client group operations requirements for the department operate smoothly and in a timely fashion.
The intern would assist with some or all of the following duties:
· Help developing and maintaining strong relationships with both existing & potential suppliers.
· Daily communication with suppliers, both here in Ireland and in Scotland will be a requirement of the role and thus fluency in the relevant language(s) is required.
· The role involves the co-ordination of a variety of arrangements for tour groups within specific time restrictions – making reservations, creating & updating group itineraries, making required amendments when changes to the clients programme occur, communication with tour guides and coach companies etc.
· Full utilization of the booking system (our tourism software system) to generate all supplier communications, also ensuring that the confirmed proposal is accurately reflected in booking syst. thereby facilitating a smooth and accurate accounting process.
Anglais courant (C1), disponible 4 à 6 mois, convention de stage obligatoire