Client Services Engineer F/M

Aizen Recruitment, international Headhunting and Recruitment company, for one of its client IT solutions provider (institutional-quality IT, financial cloud and cyber-security), to the investment management sector, is looking for a Client Services Engineer

• Localisation: Paris,France
• Permanent and full time Contract
• Benefits: According to profile

https://taleez.com/careers/aizen-consulting

• Providing on-site technical support to system users by troubleshooting issues and working directly with vendors to resolve major hardware and software issues
• Maintaining systems, installing new equipment, and making modifications to client infrastructure as requested
• Troubleshooting mobile devices (setup, email and security tokens)
• Assisting system users by confidently troubleshooting Tier 1-Tier 3 issues, including: Active Directory, MS Exchange, O365, MDM, SharePoint and DNS
• Evaluating client’s operational efficiency of different IT systems and recommending improvements
• Managing ticket queue by manually documenting, tracking, and monitoring problems while ensuring all tickets are responded to and closed
• Interacting with clients using clear and concise communication in order to facilitate ticket status updates and product availabilities
• Managing MS Exchange environments and Active Directory (e.g., add, delete, change) as needed and keep up-to-date.
• Effectively demonstrating a sense of urgency while acting in a professional, calm manner and managing appropriate and realistic expectations to ensure overall client
• Leveraging critical thinking skills to evaluate all possible solutions and using adequate judgment to apply most effective resolution process

• Bachelor’s degree in Computer Science, Information Technology, or equivalent level of hands-on experience
• 3 years of related IT experience in an enterprise or server based environment, ecent systems maintenance and end user technical support experience
• Financial services industry and MSP experience preferred
• Excellent desktop and server troubleshooting skills
• Strong hands-on experience in Windows Server, MS Exchange/365, Active Sync, Active Directory,
• LAN/WAN, MDM and Microsoft Office Suite
• Knowledge of VMware, Citrix, MDM (Mobile Device Management), Disaster Recovery, Cisco, SAN (e.g., EMC, Equallogic), and Cyber Security (e.g., IPS, IDS)
• Good verbal/written communication
• Experience with ConnectWise or similar ticketing system preferred