Customer Implementation Engineer


À propos de  OpenAirlines

Join OpenAirlines on our journey to save the planet!

Since airline traffic is growing faster than ever, to tackle this challenge, we invented SkyBreathe®, an eco-flying software to help airlines and their stakeholders reduce their fuel costs and environmental impact. Today, we are the 2nd French Cleantech with the highest positive impact in C02 reduction.
Working from Toulouse, Montréal, Hong Kong, and Miami, OpenAirlines is composed of a unique blend of highly skilled and friendly co-workers who complement each other’s personalities, backgrounds, cultures, and experiences. It includes Aeronautics R&D Scientists, Marketing and Creative minds, Aircraft Performance experts, Customer Success Managers & Sales, Big Data, and IT gurus.

OpenAirlines is also:

  • A green culture, strong ethical values,certified B-corp and HappyAtWork

  • Talented employees who are passionate about their missions and acting in favor of the environment,

  • A fun and relaxed atmosphere,

  • A job and a key role in a fast-growing international company,

  • A pleasant work environment with premises that favor openness, transparency, and cohesion.

Le poste

🔎Context of the role:

Within the Customer Experience team, you will participate in the realization of our various applications marketed in SaaS. You will have the opportunity to embrace the great challenge of making aviation more fuel efficient and greener.

By joining us, you will directly help airlines to reduce their CO2 emissions.

As a Customer Implementation Engineer, you will be in charge of managing software implementation for customer airlines.

🏋️♂️Activities & Responsibilities:

1. Data Integration:

  • Manage the data integration between airlines and OpenAirlines leveraging knowledge of aeronautical data (flight plan, flight data)

  • Utilize Java and Python coding to integrate flight data from diverse airlines and validate data quality.

  • Drive continuous technical improvement of tools and methods with a focus on innovation.

2. Project Management:

  • Act as the focal point during the software implementation of new customer airlines (approximately 6 months).

  • Coordinate with customers and internal team members and manage daily tasks, weekly calls, and project planning.

  • Ensure clear communication to keep internal and external parties informed at the relevant level of detail.

3. Customer Relationship:

  • Adapt to diverse airline needs and cultures, leveraging existing internal tools and processes.

  • Take ownership of customer relationships after the sale process is completed until the end of the implementation.

  • Perform custom analysis of data to address specific needs expressed by customers.

Profil recherché

We’re looking for talented, enthusiastic, open-minded, innovative, committed people who enjoy a challenge and want to contribute to the development of solutions that revolutionise the aviation sector thanks to advanced technologies and a rigorous approach.🌍

  • Holder of an Engineering or Scientific Master degree. and you have at least two years related experience where you were able to develop a solid coding experience (Python and Java).

  • You have a database experience with a solid understanding of SQL queries and the use of Git for version control.

  • Demonstrate proven project coordination skills, including flexibility with changes, effective task prioritization, and timely delivery.

  • Professional proficiency in English is essential, conversational French is expected, and knowledge of other languages is a plus.

  • Skillfully balance autonomy with collaboration while maintaining a customer-focused approach.

  • Airlines operations background and/or interest in aeronautics and climate change is a plus.

  • You will be travelling abroad to visit customers at least twice per implementation project.

By joining OpenAirlines, you will:

🌱 Play a part in creating a more sustainable aviation industry.

🏢Work in the Toulouse city centre (Capitole & Alsace Lorraine) and abroad.

🌴Change your working environment 3 weeks a year thanks to our “work from everywhere” policy.

🧠Develop your potential by taking part in conferences, events (DevFest, French Tech…), online courses (Coursera & Udemy), FedEx Day: 24 hours of team innovation, or internal promotion.

🚵♀️Recevoir a sustainable mobility package and a culture pass every year.

🤟Take advantage of unique team-building activities.

🍾Celebrate successes with incredible parties and after-work drinks at the local bar every chance you get!

🦸♀️ Be welcomed by a buddy to ensure a smooth transition into our working environment.

🐻❄️ Have a mascot: Viktor, a 2-metre-high polar bear who watches over us.

Détails sur le poste
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