Customer Service Representative - French C2 - Salary: EURO 26000 - based in Oviedo, Spain

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Who will you be working for?

Our partner is the global supplier of high-grade refractory products, systems, and solutions. With a team of more than 14,000 employees the Company is operating in a wide range of industries and more than 50 sales offices around the world.

Their core mission: drive positive change in their industry.

What is this job about?

As Customer Service Representative for French-speaking clients, you become part of a new and innovative project.

On a daily basis, you are the first point of contact for customers and therefore fully responsible for a great customer experience.

Your Challenges

• Developing operational tasks within Commercial Management and the Order-to-Cash process
• Interacting with customer and sales representatives and coordination of final responses
• Resolving incidences of different kinds
• Ensuring the completion of operational tasks within defined KPIs
• Proactively communicating and promoting processes and suggesting improvement ideas

Who is this job made for?

1. For young career freshers dreaming about living and working in Spain.
2. For people who were working in accounting or finance but would like to try something new.
3. For anyone who loves to work on the phone and cares about great customer experience.

What do you need to apply?

• Language skills: proficient level in French and English (B2 minimum)
• 3+ years of experience working in Customer Service, Accounting, Finance and/or Operations, or Logistics
• Knowledge of SAP SD (Sales and Distribution) or a similar ERP (Enterprise Resource Planning) system
• Customer focused and outstanding communication skills
• Ability to operate cross-functionally & collaboratively
• Experience with invoices and letters of credit
• Outstanding communication skills (on the phone and via email)
• Working style: accurate, reliable, efficient, result-oriented

Extra points

• Fluent level in Spanish
• Knowledge of Order-to-Cash processes
• Knowledge of export/import operations

Important: For this position you have to relocate to Oviedo. We know, it's not Barcelona or Málaga, but the Asturias region has many things to offer, especially for nature lovers. They are branding themselves with "Come home to Paradise" and once you visit the Lago del Valle you will understand why. ❤

What you get in return

• A salary bonus based on the languages you speak and the overall achievements of the company
• A full-time position with great responsibility
• The possibility to get promoted quickly
• Work-life balance and food subsidy
• Cross-functional collaboration opportunities with an open-minded and innovative team
• Trainings provided by the company

Do you want to join an innovative team in constant growth? It's time to apply! Or tell a friend about this position :).

Salary range

€19k-26k

YOUR CHANCES ARE HIGHER IF YOU DIRECTLY APPLY ON OUR PLATFORM HTTPS://CUTT.LY/GTBSYYS - YOU'LL SKIP ONE STEP AND YOUR APPLICATION WILL BE PROCESSED SOONER.