At Mapal Group, you will find a fast-paced, agile, and multi-cultural work environment where we move quickly to meet the needs and surpass the expectations of the world’s largest hospitality providers. Our passion for customer service will make us the clear new market leader in hospitality solutions for hotels, pubs, restaurants, and institutions. With the continued expansion of our business, we seek qualified candidates who share our vision, values, and commitments to superior customer service and market growth.
A Customer Success Manager engages on a counselling basis to understand our Customer’s requirements and changes to their business direction, suggesting changes to configuration or introducing our new functionality or products to support the client’s goals and help them achieve ongoing operational success. The main goal of the Customer Success Manager is to build and sustain trusted business partnerships with our larger and more strategic Customers.
• Manage a specific account plan for each assigned customer to ensure maximum retention
• Protect controllable attrition and ARR value of portfolio
• Identify customer strategy, growth plans and key contacts to uncover cross-sell and upsell leads for Sales
• Expand and maintain a detailed account record of each account with the CRM
• Participate in identifying industry best practices to be shared
The successful candidate will have: