Software Customer Support Specialist

Chicago  - Permanent

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Intuiface is the world’s premier no-coding platform for creating, deploying, measuring and managing deeply interactive digital experiences. We’re reinventing digital engagement for physical spaces, connecting people to place using interactive options such as touch, sensors, computer vision, RFID, Web APIs, Internet of Things, and much more. More than 1,600 customers in 70+ countries across industries – including retail, hospitality, real estate, financial services, and education – use Intuiface to create interactive experiences for digital signage, kiosks, display walls and sales presentations.

Our customers include large international corporations like BMW, Capgemini, Ikea, Microsoft, Verizon and IBM; retail brands like KitchenAid, Puma or Yves Rocher; and digital agencies or system integrators like Accenture, First Impression or Toshiba. Headquartered in France and Chicago, we believe companies should engage with customers and employees in an open, transparent and personalized way. Care to join us?

Job description

Intuiface is looking for a Customer Support Specialist to join our US team.

You’ll be the first line of customer support, responding to support tickets via our help desk system.

You’ll answer customer usage questions about the Intuiface Platform, analyze and identify issues, and work closely with global support and product teams to provide answers, work arounds, updates and resolution.

Previous experience in software customer support is preferred.

You will be responsible for:

  • Ensuring 360° support: collecting, triaging, and responding to the needs of our users via a modern digital platform
  • Contributing to the continuous improvement of our superb online documentation to better help our users help themselves
  • Providing workarounds to users who are in need of a bug fix (it happens, even for the best products!) and participating in tests to verify their correction
  • Supplementing efforts of our world class marketing team to ensure users are aware of new features that can help their business
  • Assisting in the evolution of our software and services by identifying opportunities for improvement and sharing them with our Product team
  • Contributing to the improvement of customer support processes to give our users a first-class experience 


Required Skills

  • Excellent oral and written communication skills
  • Passionate about healthy human interaction: you are a good, patient listener who likes to understand and solve problems
  • Rigorous with good analytical skills and a logical mind (very important in this job!)
  • You enjoy Geek culture and are maybe even a bit of a hacker
  • You love being part of a team, accepting responsibility and reporting results, even in difficult situations
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