A Fintech company created in 2000, Finance Active develops high-quality solutions to optimize debt and financial risk management.
With over 10,000 users worldwide, Finance Active paves the way for digital transformation in financial departments of companies, public authorities and financial institutions. Permanently connected to financial markets, our solutions provide a dynamic and centralized view that simplifies transaction management.
Our innovative, user-focused approach allows us to develop agile and collaborative software to maximize financial performance and enhance operational efficiency.
Our mission: provide financial teams with high-quality data and advice in order to allow them more room for manoeuvre in operational and financial decision-making.
Turnover: €20m / Monitored positions: €300bn / 150 employees / 1 R&D team in Paris
Finance Active is looking for a Support Engineer to join the Support team, known as L2.
As a support engineer, your responsibilities will include the following:
· Provide second-level support to personnel and customers on all our applications, including:
· Specify all company policies and best practices both with the entities in charge of support Level 1 and Finance Active partner companies / suppliers
· Contribute to the continuous improvement and performance of collaboration with the interlocutors of the support team (consultants, clients …)
· Drive projects that improve support-related processes and take ownership of tasks and follow through to ensure evolution