Account Coordinator

Massilly North America is a member of the Massilly Group headquartered in France. We are a progressive manufacturer of metal twist caps for the food and beverage industry. We are committed to providing a safe and respectful work environment that supports our 200+ employees in reaching their full potential.

Massilly North America is a leading high-speed manufacturer of metal twist caps and vacuum capping machinery for the food and beverage industry. As the North American arm of the family-owned Massilly Group (founded in France in 1911), we combine the global reach of a multi-national corporation with the personalized service and agile decision-making of a local partner.  Our commitment to innovation and automation ensures we remain at the forefront of sustainable metal packaging.

About the role:

Our Account Coordinator is responsible for supporting the Sales Managers by providing excellent customer service and administrative support. This role serves as a primary point of contact for customers, ensuring a seamless flow of communication and managing the entire order-to-delivery process. The Account Coordinator will work closely with internal departments, including production, logistics, and quality control, to ensure customer needs are met and all projects are delivered on time and to the highest standard.

What you’ll do:

• Develop and cultivate positive relationships with customers, carriers and colleagues

• Answer customer calls and emails, resolving concerns/queries or redirecting to appropriate department/person

• Receive and record customer orders in M3, our ERP system with a high degree of accuracy

• Proactively call customers to review inventory and forecasting

• Initiate/document Non-compliance issues as they arise through client database (CRM system)

• Make sure information flows to Account Managers regarding their customers

• Ship orders, including the preparation of shipping documentation and selecting a carrier

• Communicate proactively with customers and sales about order status, inventory levels, production timelines, and potential delays.

• Coordinate with the production team to schedule manufacturing activities and ensure orders are progressing on schedule.

• Assist Sales staff with inventory reports and managing customer supply needs

What you’ll bring to the role:

• 3 years’ experience in a similar role in a manufacturing environment

• High school graduate; post Secondary business courses preferred

• Experience in an administrative, customer service, or sales support role, preferably within a manufacturing or B2B environment

• Good working knowledge of Core applications within Google Workspace

• Familiar with CRM (Customer Relationship Management) Software

• Experience with ERP systems is a significant asset

• Skilled at communicating with a diverse group of business individuals of all levels

• Exceptional verbal and written communication skills to interact effectively with clients and internal teams

• Previous experience in shipping via UPS, FTL and LTL an asset

• French language skills would be an asset

What we offer: 

• Compensation Package: $50,000 - $55,000  CAD annually + Profit Share  Eligibility

• 3 weeks vacation per year

• Employer Paid Health and Dental Benefits along with Group RRSP

• PPE reimbursement, including safety boots

• Collaborative team environment with a focus on providing a safe working environment

• Paid professional development 

• Award winning culture recognized by Waterstone Human Capital

Reason for vacancy: Existing Headcount

Our Process:  At Massilly North America, we value the human element of our recruitment process. We do not use artificial intelligence (AI) or automated systems to screen, assess, or select applicants for this position. Every application submitted is reviewed and evaluated by a member of our People & Culture team. 

We thank all applicants for their interest; only those selected for the interview will be contacted.

Massilly North America, is an equal opportunity employer. If you require any accommodation for a disability, we invite you to inform us.