Change Manager

Aizen Recruitment, international Headhunting, and Recruitment company, for one of its client providing global cellular connectivity solutions, is looking for a Change Manager

• Localisation du poste: La Défense, Ile de France
• Permanent and full-time contract
• Benefits: According to profile

https://taleez.com/careers/aizen-consulting

• Managing the requests for Changes raised by the operational teams (creation of tickets, planning, approval, and successful change tracking
• Ensuring minimum impact to service performance
• Managing the end-to-end change process based on ITIL Change Management methodology and tools
• Managing the Change Advisory Board (CAB) with relevant stakeholders
• Managing the internal communication, and also the external communication change notes towards our Clients and Partners.
• Acting as the single point of contact all teams’ members on the Change Management Process. communication being an important driver
• Providing regular reports on the Change Management efficiency (KPIs)
• Continuous improvement of the Change Management process, working with all concerned teams.

• Effective professional communication (internally, with Managers, with Clients or Partners/Suppliers)
• Monitoring change and release performance against service level agreements
• Experiencing of Change managing applications, end user services, network infrastructure and preferably telecommunications systems and services in an ITIL compliant environment
• Good communication and negotiation skills
• Openness to working effectively with diverse ideas and people
• Fluent in English
• ITILv3 Foundation qualified