Change Manager

Courbevoie, France CDI


Aizen Recruitment, international Headhunting, and Recruitment company, for one of its client providing global cellular connectivity solutions, is looking for a Change Manager

  • Localisation du poste: La Défense, Ile de France
  • Permanent and full-time contract
  • Benefits: According to profile

Le poste

  • Managing the requests for Changes raised by the operational teams (creation of tickets, planning, approval, and successful change tracking
  • Ensuring minimum impact to service performance
  • Managing the end-to-end change process based on ITIL Change Management methodology and tools
  • Managing the Change Advisory Board (CAB) with relevant stakeholders
  • Managing the internal communication, and also the external communication change notes towards our Clients and Partners.
  • Acting as the single point of contact all teams’ members on the Change Management Process. communication being an important driver
  • Providing regular reports on the Change Management efficiency (KPIs)
  • Continuous improvement of the Change Management process, working with all concerned teams.

Profil recherché

  • Effective professional communication (internally, with Managers, with Clients or Partners/Suppliers)
  • Monitoring change and release performance against service level agreements
  • Experiencing of Change managing applications, end user services, network infrastructure and preferably telecommunications systems and services in an ITIL compliant environment
  • Good communication and negotiation skills
  • Openness to working effectively with diverse ideas and people
  • Fluent in English
  • ITILv3 Foundation qualified
Détails sur le poste
Courbevoie, France
Propulsé parTaleez