Aizen Recruitment, international Headhunting, and Recruitment company, for one of its client providing global cellular connectivity solutions, is looking for a Change Manager
Managing the requests for Changes raised by the operational teams (creation of tickets, planning, approval, and successful change tracking
Ensuring minimum impact to service performance
Managing the end-to-end change process based on ITIL Change Management methodology and tools
Managing the Change Advisory Board (CAB) with relevant stakeholders
Managing the internal communication, and also the external communication change notes towards our Clients and Partners.
Acting as the single point of contact all teams’ members on the Change Management Process. communication being an important driver
Providing regular reports on the Change Management efficiency (KPIs)
Continuous improvement of the Change Management process, working with all concerned teams.
Profil recherché
Effective professional communication (internally, with Managers, with Clients or Partners/Suppliers)
Monitoring change and release performance against service level agreements
Experiencing of Change managing applications, end user services, network infrastructure and preferably telecommunications systems and services in an ITIL compliant environment
Good communication and negotiation skills
Openness to working effectively with diverse ideas and people