Job Description: Customer Service/ Chat Support (Work From Home)
We are looking for a customer service/ chat support representative to join our team. The ideal candidate will be responsible for answering customer inquiries via chat and email. The successful candidate will be able to provide excellent customer service, maintain a positive and professional demeanor, and work well in a fast-paced environment.
Respond to customer inquiries via chat and email in a timely and professional manner
Resolve customer complaints and issues with patience and empathy
Identify and escalate priority issues to the appropriate team member
Keep accurate records of customer interactions and transactions
Follow up with customers to ensure their inquiries are resolved to their satisfaction
Provide feedback to management regarding customer concerns and suggestions for improvement
High school diploma or equivalent
1+ years of experience in customer service or related field
Excellent communication skills, both written and verbal
Ability to multitask and work well in a fast-paced environment
Strong problem-solving skills and attention to detail
Proficient in Microsoft Office and other relevant software
If you are passionate about providing excellent customer service and enjoy working in a fast-paced environment, we encourage you to apply for this exciting opportunity.
Salary Upto 35500 per month