Client Advisor - US Members

Lartisien is a French-born luxury travel specialist, dedicated to crafting extraordinary travel experiences for its members.

Since 2008, we’ve opened the doors to the world’s finest hotels for those who love to plan their own trips while enjoying exclusive upgrades and benefits. In 2011, our passion for excellence led us to launch bespoke travel concierge services. Today, our Client Advisors design one-of-a-kind travel experiences for our members, unlocking access to hidden gems around the world through our Signature Journeys and Exclusive Events.

Get to know us better at lartisien.com

We are seeking an experienced Client Advisor, based in Paris, to assume responsibility for our Voyageurs from the US region.

This is a relationship management position, not an acquisition role. The portfolio comprises existing members alongside newly recruited Voyageurs. The mandate is to develop an in-depth understanding of each member, anticipate their travel calendar, and orchestrate every journey end-to-end in partnership with a dedicated Travel Designer. Lartisien operates a DUO model in which each Client Advisor is paired with a Travel Designer responsible for production.

Main responsibilities:

• Manage and develop a portfolio of US-based Voyageurs against an annual revenue target tied to member stays and renewals

• Anticipate each Voyageur's travel calendar and proactively propose journeys

• Curate itineraries in close collaboration with the assigned Travel Designer, validating partner selection, negotiated rates and applicable benefits

• Lead the commercial relationship across its full cycle: initial consultation, presentation of options, follow-through, and post-trip debrief

• Safeguard portfolio retention and lead the annual renewal process

• Contribute to the firm's partner intelligence on the US market, including evolving property positioning and unmet member demand

• Represent Lartisien at member events in Paris and, on occasion, in the region

• A minimum of five years' experience in luxury travel, hospitality or private client services, including direct and sustained engagement with US clientele

• A demonstrated understanding of US cultural codes, calendar, family structures, and expectations relating to discretion, hospitality and reciprocity

• Fluent English, which is the principal working language with members and internally.

• A relationship-oriented temperament: patient, observant, and anticipatory

• Sound commercial judgement: the capacity to interpret a request accurately, identify the underlying need, and structure a response that protects both margin and relationship

• Proficiency with structured CRM environments (Lartisien operates on Salesforce) and the discipline to maintain a rigorous pipeline