Country Director of Operations - Cluster of 5 Hotels

ENDENA Consulting is part of the ENDENA Group, a French engineering and consultinggroup that includes two established companies: Terao (specialized in energy efficiencyand green building) and Atixis (focused on construction project management andtechnical consulting).

ENDENA Consulting is our newest business unit, created to support our clients in theMiddle East and Asia by providing highly qualified engineers and consultants throughsecondment and project-based missions. Our goal is to connect top international talentwith leading projects in construction, sustainability, and energy performance, acrosssectors such as hospitality, infrastructure, and real estate.

Job Description:

As the Country Director of Operations for a cluster of 5 hotels, you will play a pivotal role in driving operational excellence, guest satisfaction, and business growth across the portfolio. This position requires a dynamic leader with a proven track record in hotel operations, strategic planning, and team management.

Key Responsibilities:

• Oversee the day-to-day operations of the hotel cluster, ensuring adherence to brand standards, operational policies, and procedures.

• Develop and implement strategic plans to enhance operational efficiency, guest experience, and financial performance.

• Lead and mentor a team of General Managers and department heads, fostering a culture of excellence and continuous improvement.

• Manage budgets, financial planning, and P&L statements to achieve revenue and profitability targets.

• Ensure compliance with local regulations, health and safety standards, and sustainability initiatives.

• Build and maintain strong relationships with key stakeholders, including hotel owners, corporate offices, and local authorities.

• Conduct regular performance reviews, set KPIs, and implement training programs to develop talent and improve service standards.

• Drive innovation and implement best practices to stay competitive in the luxury hospitality market.

• Handle crisis management and resolve complex operational issues effectively.

Challenges and Opportunities:

• Balancing the unique needs of each hotel while maintaining consistency across the cluster.

• Navigating cultural and operational differences within a diverse team and guest base.

• Adapting to market trends and economic fluctuations to maintain profitability.

• Opportunities to implement sustainable practices and enhance the hotel's reputation in the luxury segment.

Benefits:

• Competitive salary and performance-based bonuses.

• Comprehensive health insurance and wellness programs.

• Professional development opportunities and training programs.

• Relocation assistance and housing support, if applicable.

• Access to luxury hotel amenities and discounts.

• Opportunities for career growth within a dynamic and expanding organization.

EDUCATION:

• Bachelor’s degree in Hospitality Management, Business Administration, or related field.
• Advanced degree (MBA or equivalent) is a plus.

EXPERIENCE:

• Minimum 10 years of experience in hotel operations, with at least 5 years in a General Manager role.
• Proven success in managing multiple properties within international hotel brands.
• Experience in luxury or upscale hotel segments is highly desirable.

SKILLS AND QUALIFICATIONS:

• Exceptional leadership and team management skills.
• Strong financial acumen and P&L management experience.
• Excellent communication and interpersonal skills in French, Arabic, and English.
• Proven ability to drive operational excellence and guest satisfaction.
• Strong problem-solving skills and strategic thinking.
• Knowledge of industry standards and best practices in hospitality operations.

PERSONAL ATTRIBUTES:

• Highly organized and detail-oriented.
• Adaptable and resilient in a fast-paced environment.
• Strong cultural sensitivity and ability to work in diverse teams.
• Commitment to sustainability and ethical business practices.