Customer-Facing Maintenance Engineer (All Trades) – Oil & Gas Sector

Since 1985, CIRA has specialized in industrial instrumentation, particularly in regulation, testing, commissioning, diagnostics, and supervision of works. We operate internationally, primarily as a subcontractor for major industrial companies and system integrators.

As a Customer-Facing Maintenance Engineer, you will act as the technical bridge between our company and our clients in the oil & gas sector. Your role is to understand client’s technical requirements, evaluate their maintenance challenges, and propose tailored, cost-effective and optimum solutions to meet their operational needs. You will combine technical expertise with commercial acumen to build long-term relationships, drive customer satisfaction, and identify business opportunities.

Key Responsibilities

1. Client Engagement & Needs Assessment

• Engage directly with clients (Operation, Maintenance and Production Managers & HSE teams) to understand their maintenance challenges, and operational goals.

• Conduct on-site assessments to evaluate equipment performance, identify risks, and recommend solutions.

• Present technical reports and proposals to clients, highlighting the value of proposed maintenance strategies or upgrades.

2. Technical Solution Development

• Design customized maintenance plans (preventive, predictive, corrective) aligned with client requirements and industry standards.

• Propose equipment upgrades, or reliability improvements, to enhance efficiency and reduce downtime.

• Collaborate with sales and business development teams to align technical solutions with commercial offers.

3. Maintenance Execution & Oversight

• Lead or supervise multi-disciplinary maintenance teams to cover range of activities (mechanical, electrical, instrumentation, civil) on client sites.

• Ensure all work complies with HSE regulations, API/ASME standards, and client specifications and protocols.

• Provide post-service support, including performance reviews and continuous improvement recommendations.

4. Commercial & Strategic Support

• Identify upselling or cross-selling opportunities (e.g., long-term service contracts, spare parts, training).

• Participate in contract negotiations and contribute to the development of service level agreements (SLAs).

• Build and maintain trust-based relationships with key decision-makers at client organizations.

5. Project & Stakeholder Management

• Act as the primary technical point of contact for assigned clients, ensuring clear communication and timely resolution of issues.

• Coordinate with internal teams (engineering, procurement, logistics) to deliver projects on time and within budget.

• Represent the company at industry events, workshops, and client meetings to showcase expertise and strengthen partnerships.

6. Continuous Improvement & Innovation

• Stay abreast of industry trends, new technologies, and competitive offerings to position our services effectively.

• Gather client feedback to refine service offerings and improve customer experience.

• Contribute to case studies, white papers, or presentations to demonstrate success stories and build credibility.

Key Performance Indicators (KPIs)

• Client satisfaction scores and retention rates.

• Revenue generated from upselling/cross-selling.

• Number of successful proposals or contracts secured.

• Reduction in client equipment downtime or maintenance costs.

Working Conditions

• Travel required (onshore/offshore sites, client offices, international assignments as needed).

• Flexible schedule to accommodate client meetings, emergency responses, and project deadlines.

• Exposure to industrial environments (refineries, drilling sites, processing plants).

Why Join Us?

• Impactful role: Directly contribute to client success and business growth.

• Hybrid profile: Balance technical depth with commercial exposure.

• Career progression: Opportunities to move into sales engineering, account management, or technical leadership.

• Competitive package: Salary, bonuses, and professional development support.

Qualifications & Experience

Education :

• Bachelor’s degree in Mechanical, Electrical, Instrumentation or Industrial Engineering (or equivalent).

• Business or sales training (e.g., commercial awareness, negotiation skills) is a strong plus.

Experience:

• 3+ years in maintenance engineering within the oil & gas, or chemical industry, with direct client interaction.

• Proven track record in solution selling, technical consulting, or customer-facing roles.

• Experience with service contracts, tenders, or proposal writing is highly desirable.

Technical Skills:

• Hands-on expertise in rotating equipment, electrical systems, instrumentation, and civil maintenance.

• Familiarity with CMMs, predictive maintenance tools, and digital solutions (e.g., IoT, AI-driven analytics).

• Ability to interpret technical data and translate it into actionable insights for non-technical stakeholders.

Soft Skills:

• Strong communication and presentation skills: Ability to explain complex technical concepts in simple terms.

• Customer-centric mindset: Passionate about solving client problems and delivering value.

• Negotiation and persuasion: Comfortable discussing budgets, timelines, and trade-offs with clients.

• Adaptability and problem-solving: Thrives in dynamic environments and handles client escalations professionally.

Languages:

• Fluent in English and Arabic (mandatory).

• French, or other languages are a significant advantage.