Customer Success Assistant (Internship - FR/EN)

Our mission is to help travel-producing agencies take off in the digital🌟 age.

Launched in 2019 by former travel & SaaS professionals, Ezus is positioned as a pioneering player in TravelTech, reinventing the way travel professionals organise their sales through a web application.

Today, Ezus equips more than 400 Agencies in 35 countries and simplifies and automates their travel planning, budgeting, document and supplier management. 💻

Our ambition is to become the best solution for producing, selling and managing leisure and incentive travel anywhere in the world 🔥

🎟️ Your mission if you accept it

Onboarding:

• Set up accounts for our new French and English speaking customers while managing their timeline schedule as Project Manager.

• Train and provide personalised assistance to customers during their onboarding phase so that they use the product optimally and adapt quickly.

Activation:

• Oversee activation and provide ongoing support to customers.

• Work closely with internal teams to ensure fast and efficient support to customers, as well as up-to-date, accurate and relevant documentation in the help desk.

• Encourage the community of 2,000 travel experts with Ezus-specific content.

• Participate in customer feedback to improve the product over the long term.

⭐ Required profile

• Fluent English and French. Any other language is a bonus :)

• Excellent communication skills: you must be able to communicate effectively with customers to understand their needs and provide effective support.

• Results-oriented: you should not be afraid of volume and be able to organise and prioritise your time, focusing on the most value-added tasks, even if that means missing out on some less important tasks. You should be ambitious and aim to exceed your goals.

• Curiosity: you must have deep product knowledge to help our customers make the most of their capabilities. You must be comfortable with the unknown and enjoy learning new things, whether it's about the specifics of the inbound travel agency business or the technical aspects of our software.
  

• Teamwork: you will be in constant interaction with the product team and the sales team. You are the first link in the feedback loop and must be able to escalate comments related to technical or product issues appropriately.
  

• Problem Solver : You like to understand a problem down to the smallest detail, while reporting on it clearly and concisely.
  

• You're ready to grow with Ezus and take on the responsibilities that go with it!

Important info: no apprenticeship / possibility of permanent contract at the end of the internship.

🎒 Further information

What makes this position at Ezus special.

• 1000-1200€/month salary

• Swile restaurant card (13€/day)

• 50% participation in the cost of public transport 🚋

• Possibility of transforming the internship into a permanent contract at the end (CDI)

• Coffee, tea and fruit available daily 🍇

• Weekly/monthly team afterworks 🧗

• Office in the heart of Poissonnière (10e Paris) 💼

• A key opportunity to join a fast-growing startup in TravelTech.

• A passionate and collaborative work environment with a real team spirit.

📋 Recruitment process

1. 30-minute online interview with Pedro (Operations Manager) or Alexandre (Right Hand)

2. 45-minute interview with a CSM, practical case study.

3. 60-minute final interview with the Head of Ops and with others members of the Ops team.

🚀 To apply

No need to go all Baudelaire in your Cover Letter: a sincere and direct email (or Linkedin link) will be more appreciated.