Customer Success Manager

Founded in 2015, YesWeHack is a global Bug Bounty platform, with 3 offices in France (Paris/Rennes/Rouen) and Singapore.

We are currently the European market leader within the Bug Bounty space.

We provide a disruptive approach to Cyber Security through Bug Bounty programs, by connecting our international Ethical Hackers' community with organisations to secure their IT systems.

We’re looking for a passionate, curious and experienced professional to join our Customer Success Manager Team in Singapore.

As a Customer Success Manager, you will act as trusted advisor and proactively help our clients to manage and run successful Bug Bounty & Vulnerability Disclosure Programs (VDP).

Responsibilities:

• Being the first representative of YesWeHack to the clients and contribute to the adoption of Bug Bounty and VDP

• Develop excellent working relationships with customers as you will be the main point of contact for clients

• Ensure regular follow-up with your client portfolio

• Work independently and directly with your customers stakeholders to fully understand, plan and reach their immediate, near and long-term security objectives

• Designing and executing customized Bug Bounty strategies to ensure our customers achieve their security goals and an excellent return on investment

• Proactively Monitoring the activity of clients' Bug Bounty programs in a regular, analytical and structured manner

• Act as an advisor, coach and guide, facilitating and supporting the success of their bug bounty programs with your expertise and know-how

• Advising our clients on vulnerabilities and how to remediate them

• Provide concise, clear, and comprehensive documentation of customer interactions

• Communicating with other CSMs, sales and triagers to improve best practices and have a  healthy communication across YesWeHack staff

• You will report to the local APAC Lead CSM and provide weekly update on your customers’ bug bounty health and highlight any difficulties or interesting facts

• Provide feedback and insights gained through customer interaction to internal teams
  

As a Customer Success Manager, you will be involved in all aspects of supporting customers in the successful implementation of their programs and be be required to work on a variety of issues such as functional, organisational, technical and human.

• Strong IT security background. You should be familiar with OWASP top ten and security testing tools such as Burp Suite, nmap, Kali and Metasploit

• 2-4 years work experience in account management, customer success or consulting role

• Excellent listening, analysis and synthesis skills, as well as good written and oral expression, which you know how to use to convey the messages and advice you deliver

• Strong presentation and facilitation skills

• Have exceptional organization and time-management skills and are able to effectively manage across priorities

• You have a taste for challenge and wish to evolve in a complex and stimulating professional and technical environment

• High degree of ownership over your work - excellent organization and prioritization skills with ability to manage multiple projects, prioritize, maintain a strong attention to detail and meet deadlines with minimal supervision

• Fluent English and fluent in another APAC language is a plus

• CISSP, OSCP and other cybersecurity certification is a plus