Our vision: bringing objects to life! In the future, billions of objects around the world will be connected to the Internet; their data will be stored in the Cloud and will participate in the digitization of our environment. A simple, low-cost, low-power, global connectivity solutionis fundamental.
Each Sigfoxer is driven by the company's project to revolutionize the world!
Sigfox is the place for personal and collective challenge. Every day, nearly 44 different nationalities come together here: diversity is one of their strong points.
ROLE SUMMARY
The Service Delivery department aims at providing excellence and efficiency in the delivery of Sigfox Services to Customers while continuously increasing our value proposition to Customers.
As part of the Customer Support team, the Customer Support Engineer mission is to be a reference for support requests, Sigfox Operators operational support relationship, and lead the development of automation operational scripts.
Sigfox is the world leading IoT network and service provider, with a globally recognized and unique value proposition grouping both radio spectrum and cloud service technology deployed in more than 70 countries on all continents. As a dynamic, diverse and customer-driven organization, Sigfox offers a tremendously attractive position within their Labège office as part of the Customer Support team.
WIN / WIN MISSIONS
The Customer Support Engineer is accountable for:
Support request stream
Operational support
For SOs:
For Customers:
Operational scripts leader
KEY SKILLS & MINDSET
Sigfox promotes inclusion and non-discrimination, and acts daily in favor of social mix, gender equality, senior citizens. As a learning organization and open minded on Diversity, Sigfox is ready to welcome Extra-ordinary people and adapt their workplace. At Sigfox, we hire personalities above all!
Every Sigfoxer is driven by the project to make things come alive (ambitious)!
Sigfox is the ideal place for personal (entrepreneurs) and collective (permanent change player) challenges. Here, 44 different nationalities live side by side: diversity is one of our strong points (multicultural). Sigfox brews lot of skills and positions and everyone keeps learning (humble) & contributes to the success (experts) of the company.