Customer Support Executive Chat and Email

Télétravail, IndeÉtudiant

À propos de  Advance India Tech

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Le poste

RESPONSIBILITIES:

  • This is a non-voice data-entry & writing type of customer service or back-end support job done through chat and email in a BPO (call centre) setting.

  • Maintain data entry requirements by following data program techniques and procedures.

  • Coordinate online with customers, either collecting or offering them information through a web-based chat program or via e-mail.

  • Process customer and account source documents by reviewing data for deficiencies; resolving discrepancies by using standard procedures or returning incomplete documents to the team leader for resolution.

  • Enter customer and account data by inputting alphabetic and numeric information on keyboard or optical scanner according to screen format.

  • Verify entered customer and account data by reviewing, correcting, deleting, or reentering data; combining data from both systems when account information is incomplete; purging files to eliminate duplication of data.

  • Test customer and account system changes and upgrades by inputting new data; reviewing output.

  • Secure information by completing data base backups.

  • Maintain operations by following policies and procedures; reporting needed changes.

  • Maintain customer confidence and protects operations by keeping information confidential.

  • Contribute to team effort by accomplishing related results as needed.

Profil recherché

Salary 28500 to 52500 per month

Contact HiringManager Whatsapp9079400363

Détails sur le poste
Télétravail, Inde
Étudiant
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