EKXEL - DocuSign Electronic Signature Consultant

Are you looking for a challenging opportunity and want to take advantage of a great job to give new inpulse to your career? This offer is for you.In order to support one of our clients, a large and famous Financial European Public Institution in Luxembourg, we are looking for a DocuSign Electonic Signature Consultant.  

EKXEL IT Services, is a European leader in IT engineering, high-tech consulting and IT services. We offer a unique blend of expertise and support major European groups with international vocation to implement and succeed in their project to transform and modernize their information systems.

The mission:

The Electronic Signature Configuration & Support Specialist will provide frontline support (L1/L2) and configuration for the customer’s electronic signature platform. The role combines technical setup, user support, and change management with a strong focus on onboarding and training, ensuring smooth adoption by internal staff (including senior stakeholders) and external clients. You will be in charge of:

• Provide L1/L2 support for electronic signature solutions, resolving technical issues and escalating when needed.

• Perform hands-on configuration, updates, and user setup of electronic signature platforms (e.g., DocuSign).

• Support integration with document management systems (e.g., SharePoint, OpenText Content Server).

• Assist users with mobile applications for electronic signatures.

• Deliver onboarding, guidance, and training sessions for internal staff and external clients.

• Create and maintain user guides, FAQs, and knowledge base content to foster adoption.

• Identify recurring issues and propose process or configuration improvements.

• Promote best practices and change adoption across the institution.

Your Qualifications: 

• 5+ years in IT support, consulting, or application adoption roles.

• Demonstrated experience with DocuSign or similar e-signature solutions.

• Proven track record in user training and adoption programs.

• At least 8 years of extensive development experience

• Hands-on experience with electronic signature configuration (e.g., DocuSign).

• Strong L1/L2 technical support capabilities.

• Experience in integration with document management systems (SharePoint, OpenText Content Server, or similar).

• Knowledge of mobile applications and user support.

• Strong communication and change management skills.

• Advanced English skills (mandatory); other EU languages are a plus.

• Ability to create clear, user-friendly documentation and training materials.

• Service-oriented mindset, with strong problem-solving abilities.

Our offer:

A particularly attractive salary package, with many additional benefits, to attract the best of you. A professional and stimulating work environment in the field of hightech and telecommunications. Multiple career opportunities within a changing group, advanced training in new technologies, rich and recognized expertise. Your application will be treated with confidentiality. We would be very happy to organize a first appointment to talk to you about this opportunity and consider your next career development. Send us your CV.