FACILITY MANAGER - PADEL CENTER

Leveraging the success of its world-famous Academy in the South of France, Mouratoglou has extended its coaching methodology beyond borders since 2020. Through its existing 16 centers in Greece, Malaysia, Italy, China, the UAE, the United States & Indonesia, players of all ages and levels can enjoy the unique Mouratoglou experience worldwide.

As part of its expansion in the United States, Mouratoglou is developing a new generation of premium padel centers, combining sport excellence, community, and lifestyle experiences.

We are actively looking for an entrepreneurial and hands-on Facility Manager to lead the daily operations and commercial performance of one of our US padel centers, in the Boston area (Boston/Malden).

POSITION OVERVIEW

The Facility Manager is fully responsible for the operations, team leadership, financial performance, and community development of the center, including padel courts, pro shop, food & beverage, events, and local partnerships.

You will ensure a premium customer experience aligned with Mouratoglou standards, while driving revenue growth and building a strong local padel community.

KEY RESPONSIBILITIES

Operations & Customer Experience

• Oversee daily operations: courts, front desk, pro shop, bar/F&B, locker rooms, and common areas

• Ensure safety, cleanliness, maintenance, and compliance with US regulations

• Implement Mouratoglou operational procedures and quality standards

• Optimize court scheduling, utilization, player flow, and programming

• Handle customer feedback, issues, and service recovery

• Coordinate vendors, cleaning, and maintenance providers

Team Leadership & HR

• Lead a multidisciplinary team (front desk, coaches, F&B staff, contractors)

• Recruit, train, coach, and evaluate employees

• Build schedules, support payroll, and ensure local HR compliance

• Develop a culture of excellence, hospitality, and teamwork

• Create a positive, motivating work environment

Financial & Administrative Management

• Contribute to annual budget preparation and execution

• Track and analyze KPIs: revenue, margins, costs, EBITDA, court occupancy

• Oversee cash handling, invoicing, reporting, and internal audits

• Manage purchasing, suppliers, inventories (pro shop & bar)

• Optimize costs while maintaining a premium experience

Business Development & Partnerships

• Grow revenue through:

  • Court bookings, coaching programs, events & tournaments

  • Pro shop and bar sales

  • Corporate offers (privatizations, memberships)

• Develop partnerships with local businesses, universities, and sports communities

• Lead the organization of leagues, clinics, tournaments, youth programs, and social events

Local Marketing & Brand Representation

• Execute local marketing initiatives in coordination with central teams

• Build and engage the local community (events, social media, on-site activation)

• Ensure brand consistency across the facility and communications

• Act as a brand ambassador for Mouratoglou Padel in the region

• A first successful experience managing a sports facility or hospitality venue

• Strong leadership, operational, and commercial mindset

• Financially literate with experience managing KPIs and budgets

• Demonstrated capacity to sell, develop, and manage a profit center end-to-en

• Customer-centric, hands-on, and entrepreneurial

• Passion for racket sports (padel experience is a strong plus)

• Comfortable working evenings and weekends as required

• Languages: English and French required

• Must have authorization to work in the US.