Group Director of Operations

ENDENA Consulting is part of the ENDENA Group, a French engineering and consultinggroup that includes two established companies: Terao (specialized in energy efficiencyand green building) and Atixis (focused on construction project management andtechnical consulting).

ENDENA Consulting is our newest business unit, created to support our clients in theMiddle East and Asia by providing highly qualified engineers and consultants throughsecondment and project-based missions. Our goal is to connect top international talentwith leading projects in construction, sustainability, and energy performance, acrosssectors such as hospitality, infrastructure, and real estate.

Position Summary 

The Group Director of Operations provides strategic leadership, operational oversight, and performance management for a portfolio of five hotels in Algeria. This executive role ensures that each property delivers exceptional guest experiences, upholds brand standards, optimizes financial results, and maintains operational excellence in alignment with brand guidelines and ownership objectives. 

Key Responsibilities 

Operational Leadership 

• Provide day-to-day oversight for hotel operations through direct supervision of General Managers. 

• Ensure consistent adherence to brand standards, service culture, and operational procedures across all properties. 

• Lead operational performance reviews, audits, and quality assessments to drive continuous improvement. 

Financial Performance & Commercial Strategy 

• Develop and monitor annual budgets, forecasts, and financial KPIs for all hotels. 

• Partner with Sales, Revenue, and Finance teams to maximize RevPAR, GOP, and overall profitability. 

• Identify opportunities to improve cost efficiency without compromising guest satisfaction or brand reputation. 

Guest Experience & Quality Assurance 

• Drive service excellence initiatives to maintain high guest-satisfaction scores. 

• Implement action plans based on guest feedback, quality audits, and operational insights. 

• Promote a strong service culture across all teams and hotel departments. 

People Leadership & Talent Development 

• Support General Managers in hiring, developing, and retaining top talent. 

• Oversee workforce planning, training programs, and succession planning across the portfolio. 

• Ensure compliance with local labor laws and internal HR policies. 

Brand Compliance & Corporate Governance 

• Ensure that each hotel meets or exceeds brand standards in all operational areas. 

• Oversee compliance related to safety, security, hygiene (HACCP), sustainability, and regulatory requirements. 

• Act as a liaison between ownership, internal corporate teams, and local authorities. 

Strategic Projects & Expansion 

• Lead major operational initiatives, renovations, or new property openings within the portfolio. 

• Evaluate market conditions and operational benchmarks to drive long-term strategic planning. 

• Implement group-wide best practices, technologies, and operational improvements. 

Qualifications & Experience 

• Minimum 15 years of experience in the hospitality industry. 

• At least 5 years of experience in a similar multi-property or cluster leadership role. 

• Strong background in international hotel operations and service standards. 

• Proven track record in financial management, operational optimization, and guest-experience excellence. 

• Experience working in emerging markets, North Africa, or similar environments is an asset. 

• Fluent in English and French; Arabic is an advantage. 

• Strong leadership, communication, and stakeholder-management skills. 

Competencies 

• Strategic thinking and strong business acumen 

• Ability to lead diverse, multicultural teams 

• Results-driven with a hands-on, collaborative approach 

• Excellent problem-solving and decision-making skills 

• High emotional intelligence and relationship-building capabilities 

• Strong knowledge of hotel operations: Rooms, F&B, Engineering, Sales & Revenue