Head of Delivery & Services - F/H

About us

Our ambition is to turn our clients into Media Owners by scaling up tools, messages, services & audience interactions.

Since 2013 our sole focus has been to deliver solutions that help brands speed up their engagement strategy transformation for workforces (improving employee engagement thanks to internal communication) and clients (driving sales thanks to in-store communication).
We started with offline communication on screens placed in offices or in stores (Digital Signage) and recently increased the reach of their communications, adding an online layer to our customers.

We have been experiencing great growth both internally and externally after raising €2.5M in 2017 and acquired last year, a company specialized in the video creation to improve our creation module as well as our service capacity to continue helping our customers solve their problems via software AND service approach.

Our 70+ people company has been profitable since 2022 and is located in France (45+people in Toulouse (Headquarter) and Paris), Tunis (25 people).
We have very strong basics (churn is low, net retention is high) with two great products used daily by hundreds of users:
● A Digital Signage solution equipping 25K+ screens in 32 countries
● A Video Suite generating 1000+ video projects every month

Our culture is ultra strong and oriented around:
● The Champion’s league mindset (we are always looking for being better individuals and achieving better results) for our team but also through our solutions
● The Concern for others (we care about our employees, altruist, mutual respect and listening are musts)
● The Client and service focus (we don’t want to be solution provider, we want to team up with our customers and are eager to better understand how they are using our solutions to improve it and help them achieve better results)
● The Assertiveness (the feedback culture is essential, we challenge with confidence, and we value initiatives)

What we offer
Hybrid working mode, you can work 3 days at home if you want
2 weeks dedicated to our onboarding program
A competitive health insurance
Meal allowance + individual money pot
"RTT" days
High-quality office spaces supporting collaboration, health and wellbeing
Team building & Company events
Online library and e-learning platform for every employee and their family

Vision and objective

As Head of Delivery & Services, you play a pivotal role in driving our company’s vision to deliver outstanding value and seamless experiences to our clients. Your objective will be to ensure the successful deployment of our solutions and the flawless execution of our services.

You are responsible for ensuring the success of the delivery team in charge of deploying our solutions at client sites and executing the services sold to our customers. This role acts as a direct point of contact with clients during both the pre-sales phase and certain phases of ongoing client operations (RUN).

Exciting?
We think it is too... But one word of caution. This role isn’t for everybody. Why?
● Because we have a very demanding leadership, hungry for success, client and service focus (one of our values). And you will need to be, too.
● Because our culture encourages us to go further, the whole team is led by a growth mindset. And you will need to be, too.
● Because our team is constantly questioning itself to get better and learn. And you will need to be, too.
● Because our customers are sometimes not organized, but we, at Cenareo, are in charge of making it a success despite the situation. And you will need to be, too.
● Because you will be directly reporting to our CEO whose level of expectations is very high
Still interested? Do read on

Your mission

• You manage the delivery team responsible for

  • deploying the solutions (remote installations are made by suppliers, all around the world)

  • supporting on-site technicians to ensure the perfect installations

  • the supply chain (sourcing, assembling, shipping, stock management...)

  • managing all services sold to our customers

• You guarantee the successful deployment of our solutions and the execution of our services for clients

• You serve as a direct interface with clients during pre-sales and selected operational phases

• You ensure seamless collaboration with internal teams, including product, operations, and support

  • Ability to work autonomously—or in light collaboration with Product—on the implementation of tech-driven solutions using a POC approach that remains compatible with the existing stack.

  • Capable of evaluating and iterating quickly, then progressively aligning with Product to design scalable solutions

• You represent the Delivery team in governance instances (codir...)

  • You drive the P&L of your BU

  • You are in charge of the gross margin of the services we sell to our customers

• We expect from the head of delivery a real partnership approach with the suppliers we work with for remote installations - up to the point of training them event if they-re not cenareo team-members.

• You continuously strive for customer + suppliers + team success and satisfaction

• You are responsible for the knowledge of the Delivery (internal and customer facing)

  • It means standards & process as well as training and continuous improvement

Your qualifications, experience, knowledge, skills

• You are obsessed with customer success and passionate about delivering value

• You have a proven track record of success and 10+ years experience in :

  • deploying software solutions for large enterprise customers

  • managing high-level delivering projects with varying timelines (from 1 week to 3 months)

  • leading remote teams and managing remote equipment installation

• You can balance operational involvement with strategic oversight

• You approach team management as a coach would do by engaging closely teams to understand their day-to-day challenges and setting goals that drive team forward

• You have excellent communication, interpersonal, and stakeholder management skills, with the ability to build strong relationships at all levels (horizontal management)

• You have a strategic mindset with the ability to translate business objectives into effective delivery strategies

• Fluent in English and French is mandatory

Recruitment process

• Interview with the Talent Acquisition Manager

• Interview with the Head of Engineering

• Interview with the Head of Product and the Head of HR

• Interview with the CEO

• Interview with peers