Cyclad est une entreprise spécialisée dans le recrutement de profils qualifiés dans le domaine de l’informatique. Nous sommes présents en France, en Pologne et au Maroc. Nous misons sur la transparence et la proximité avec les experts qui nous rejoignent.
Key Responsibilities
1. Platform Monitoring & Daily Operations
Monitor SailPoint ISC dashboards, job execution, connector health, and provisioning queues.
Verify successful account aggregation, provisioning/deprovisioning, and access request workflow execution.
Track identity correlation accuracy and resolve exceptions.
Review daily/weekly health checks; document findings and escalate as needed.
2. Incident & Problem Management
Respond to user-reported issues (access requests, certification issues, provisioning errors, login/access failures).
Troubleshoot first- and second-level issues related to:
Connectors (AD/Entra ID, HRIS, ServiceNow, SAP/Oracle apps, custom apps)
Workflow execution
Attribute mapping and identity profiles
Access profiles and entitlement assignments
Document incidents, resolutions, and root causes; follow escalation paths for higher-level defects.
3. Change Requests & Maintenance
Execute routine maintenance tasks, such as updating configuration values, entitlement dictionaries, and application metadata.
Assist senior engineers in:
Connector updates
Minor workflow adjustments
Certification campaign support
Participate in planned outages, upgrades, and environment refresh activities.
4. Testing & Validation
Perform smoke testing and functional validation after configuration changes or connector updates.
Execute regression checks after deployments/releases.
Validate remediation of defects and improvements.
5. Documentation & Reporting
Maintain operational runbooks, troubleshooting guides, and support knowledge articles.
Prepare periodic reports on ticket volumes, defect trends, SLA performance, and connector status.
Maintain accurate records in ServiceNow/Jira/Azure DevOps.
6. SailPoint Development & Configuration Support
Support development and configuration activities within SailPoint ISC, including identity profiles, lifecycle states, access profiles, roles, workflows, transforms, and provisioning policies.
Assist with connector configuration, custom rule/transform review, API-based integrations, and troubleshooting of provisioning or aggregation failures.
Work with development teams to analyse requirements, prepare configuration changes, perform unit testing, and validate deployment readiness.
Support enhancements for JML processes, access request models, certification campaigns, and approval workflows.
Maintain version-controlled configuration documentation and ensure changes follow governance, audit, and release management processes.
7. Collaboration
Partner with IAM Engineers, SailPoint Developers, Security, and HR/IT application teams.
Support onboarding waves by assisting with readiness checks, testing, and validation.
Provide user support and training to help business stakeholders understand access processes.
Required Qualifications
experience in IT support, application support, system administration, or IAM operations.
Understanding of Identity & Access Management concepts:
identities/accounts
entitlements/roles
joiner–mover–leaver processes
access request workflows
Familiarity with:
Active Directory / Microsoft Entra ID
REST/JSON fundamentals
Ticketing tools (ServiceNow/Jira/Azure DevOps)
Ability to troubleshoot issues systematically and document findings clearly.
Working knowledge of SailPoint ISC configuration areas such as identity profiles, access profiles, roles, transforms, provisioning policies, lifecycle states, and workflows.
Strong communication skills and customer-focused mindset.
Preferred Qualifications (Nice to Have)
Exposure to SailPoint Identity Security Cloud (IdentityNow) or any IGA/IAM platform.
Experience testing or supporting connectors (AD, HRIS, ITSM, SaaS apps).
Basic scripting knowledge (JavaScript, PowerShell).
Experience with SailPoint ISC APIs, Web Services connectors, JDBC connectors, SCIM, REST integrations, and JSON-based payload troubleshooting.
Hands-on exposure to BeanShell/JavaScript-based rules, transforms, workflow customization, and source configuration in SailPoint environments.
Awareness of compliance topics (SOX, GDPR, Identity Governance controls).
Experience working in Agile teams