Internship Fleet Management Customer Service - 6-months full-time

Build the Future of Mobility with Fleet Logistics

Fleet Logistics has been shaping the international mobility services market since 1996. Today, we operate in 27 countries and manage more than 180,000 vehicles worldwide—backed by over two decades of expertise in fleet and mobility management.

We work across all industries, partnering with our customers to help them reach their goals through high‑quality operational and strategic solutions.

Joining Fleet Logistics means becoming part of a passionate, collaborative, and international team. We offer an environment where you can grow, take responsibility, and continuously develop your skills in fleet management—within a company that is a Europe‑wide leader in its field.

Grow with us. Shape mobility. Make an impact.

We are a leading international fleet management company supporting multinational and local clients across Europe. Our mission is to provide outstanding customer service and efficient fleet administration solutions, helping our clients manage their vehicle fleets effectively and compliantly.

We are currently looking for a motivated and detail-oriented Customer Service Intern (Stage) to join our Fines Management Team. This is an excellent opportunity for a recent graduate or undergraduate student to gain hands-on experience in customer service, administrative processes, and fleet operations within an international business environment.

Your Responsibilities:

As part of the Customer Service team, you will support the management of vehicle-related fines and administrative processes, including:

• Processing and registering traffic and parking fines in internal systems.

• Verifying driver, vehicle, and client information associated with fines.

• Communicating with drivers, clients, leasing companies, and public authorities when required.

• Sending notifications and reminders related to fines and payment deadlines.

• Monitoring case status and ensuring timely follow-up of open activities.

• Maintaining accurate records and documentation.

• Supporting the preparation of reports and operational analyses.

• Assisting the team in ensuring compliance with internal procedures and service level agreements (SLAs).

• Collaborating with colleagues across different departments and countries.

This is your profile to be successful in this role:

• University student or recent graduate

• Strong attention to detail and organizational skills

• Good communication and interpersonal skills

• Customer-oriented mindset

• Ability to manage multiple tasks and priorities

• proficient in Microsoft Office, particularly Excel and Outlook.

• Native Italian & good level of English (both written and verbal)

• reliable and accountable team player.

• highly organised and have excellent planning skills and love detail

Nice to have:

• Previous internship or administrative experience.

• Interest in customer service, fleet management, mobility, or operations.

• Experience working with databases or business systems.

Duration

6-month internship program. Successful candidates may have the opportunity to continue their professional growth within the company upon completion of the internship.

Compensation & Benefits

• temporary work contract (6 months internship)
  full-time position 

• €1.000 monthly internship allowance (treated as expense reimbursement in accordance with Italian internship regulations).

• meal vouchers for each working day

• Working hours: Monday to Friday, 9:00 am - 1:00 pm and 2:00 pm - 6:00 pm

• hybrid working (mandatory 3 days per week from our Milano office)