IT Intern

Innpact is the first certified B Corporation in Luxembourg. We recruit people who believe in finance as a force for good to support sustainable impact finance initiatives aiming at solving social and environmental issues. Our talents are passionate about impact finance and have very high ethical standards.

Based in Luxembourg and active globally, we provide specialised impact finance consulting services and fund management services to numerous impact finance initiatives. Innpact has supported the establishment of impact finance vehicles in excess of €10 billion providing significant contributions to the UN’s Sustainable Development Goals.

Through our AIFM and CIS Manager and non-regulated services and in collaboration with impact investment management firms, Innpact manages a dozen of mid and large size impact vehicles active in microfinance, renewable energy, conservation, carbon projects or agriculture. Innpact brings its 17 years’ experience through various tailor-made services including portfolio management, risk management, compliance, reporting and impact management services.

Innpact Group is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.

Job Overview:

We are seeking a proactive and tech-savvy Administrative Assistant with a focus on IT support to join our team. In this hybrid role, you will act as the first point of contact for internal IT issues, provide first-level support, manage coordination with external IT service providers, and oversee the IT inventory and supplier management. You will also play a key role in onboarding new employees with IT systems and tools.

Key Responsibilities:

IT Support & Coordination

• Serve as the first contact for internal IT-related issues (hardware, software, user access, etc.)

• Provide first-level technical support and escalate complex issues to external IT providers as needed

• Coordinate and follow up with external IT support providers to ensure timely resolution of issues

• Maintain and update IT troubleshooting documentation for employees

IT Asset & Supplier Management

• Monitor, maintain, and manage IT inventory (laptops, monitors, accessories, licenses, etc.)

• Handle procurement of IT equipment and software licenses in collaboration with suppliers

• Maintain accurate records of IT assets and software usage for compliance and budgeting

IT Onboarding & User Management

• Set up and configure IT workstations, email accounts, and system access for new employees

• Support onboarding processes by introducing IT systems and tools to new hires

• Coordinate user account management (creation, updates, terminations)

Administrative Support

• Assist in organizing IT-related documentation, contracts, and vendor agreements

• Support the administrative functions of the IT department (e.g., tracking IT spend, scheduling vendor visits)

• Provide general administrative support to the office as needed

Requirements:

• Previous experience in an administrative support or IT support role preferred

• Strong organizational and coordination skills

• Basic knowledge of IT systems (Windows, Office 365, networking concepts)

• Experience with ticketing/helpdesk systems is a plus

• Ability to communicate technical issues clearly to non-technical users

• Fluent in English, written and verbal, any other language is a plus

• Proactive, solution-oriented mindset with attention to detail