Junior Delivery Manager (Chicago-based)

About Pole Star

Pole Star is the global pioneer in indoor positioning systems (IPS). Since 2002, we’ve been empowering organizations to make smarter, faster decisions based on real-world data generated by the movements of their critical assets, equipment, and people.

Headquartered in Toulouse, France, with a growing presence in Chicago, we serve clients across five continents and generate over half our revenue in North America.

Our solutions improve workplace safety, drive operational efficiency, and enhance the visitor experience in complex indoor environments. By pushing the boundaries of IoT and AI-powered location services, we minimize hardware dependencies while delivering high-impact results.

We proudly collaborate with leading infrastructure partners like Cisco, HPE Aruba, and Fortinet, along with a rich ecosystem of application providers. Our mission is simple: to make indoor location services accessible and valuable for every business.

The Opportunity

Pole Star’s U.S. business is experiencing strong, sustainable growth—averaging 30% annually for the past four years. This momentum is fueled by the onboarding of strategic partners and enterprise customers who require close coordination and high-quality service delivery.

To support this growth, we’re hiring a Junior Delivery Manager to help oversee customer satisfaction through proactive project execution and support orchestration.

This is a hands-on, individual contributor role that works closely with the U.S. Sales team, the U.S. CTO, and global R&D and leadership teams based at our French headquarters. You'll engage directly with a variety of customers and partners in sectors such as Healthcare, Hospitality, and Transportation, primarily across North America and Australia.

Your Mission

As a Junior Delivery Manager, you'll be at the heart of project success—overseeing solution delivery, infrastructure maintenance, and customer support for Pole Star’s innovative services. You’ll work cross-functionally with teams and partners to ensure projects are delivered smoothly and customers remain delighted.

What You’ll Do

Project Management & Delivery

• Coordinate internal and external stakeholders to ensure successful solution deployment.

• Manage subcontractors and control delivery timelines, budgets, and quality.

• Identify and mitigate risks and ensure transparent reporting to clients and internal teams.

Service Support & Maintenance

• Monitor and manage maintenance tasks and infrastructure operations.

• Interface with customers on technical support requests and coordinate with R&D.

• Track and document product evolution and incident reports.

Customer Engagement & Training

• Maintain strong communication with customers and partners throughout the lifecycle.

• Conduct training sessions for service providers and evaluate outcomes.

• Identify emerging needs and help shape value-added offerings.

Continuous Improvement

• Contribute to defining and improving delivery and support processes.

• Support quality assurance and risk prevention initiatives.

What We’re Looking For

Education & Experience

• Bachelor of Science degree or equivalent (ideally in technical project management, IT, or engineering).

• 1–3 years of experience in project coordination, technical support, or a customer-facing delivery role.

Skills

• Passion for Technology-Driven Impact : Demonstrates a strong motivation to contribute to meaningful, technology-enabled solutions that create real-world impact.

• Tech Curiosity & Adaptability : Innate curiosity for emerging technologies, with a proactive approach to exploring and learning new tools, platforms, and innovations.

• Technical Environment Literacy (WLAN, BLE, IoT, AI, Mobile OS) : Ability to quickly understand and work within complex technical ecosystems, including wireless communication protocols (WLAN, BLE), IoT infrastructures, AI systems and mobile operating systems (Android & iOS).

• Comfort with interpreting technical documentation and communicating

• Experience with project and ticketing tools (e.g., JIRA, Zoho Desk).

• Strong organizational, communication, and interpersonal skills.

• Ability to manage multiple priorities and adapt quickly.

• Fluent in English is required. Proficiency in French is a strong plus.

Compensation & Benefits

• Salary range: $60,000–$75,000 annually (depending on experience and qualifications)

• Annual bonus: Up to 10% of annual base salary, based on performance

• Paid time off: 25 days per year

• Health insurance: 100% employer-covered for the employee

• Retirement plan: 401(k) with company contribution

• International work environment with opportunities for growth and travel

Apply Now

Ready to help shape the future of location intelligence?

We look forward to meeting you!