Key Account Manager - Americas

Who are we?
Donecle has designed a drone-based solution with AI for inspecting airplanes. Our innovative technologies, combining automated drones and image processing algorithms, enable faster aircraft inspections.

Our clients include airlines, aircraft manufacturers, maintenance centers, as well as military operators worldwide. With over 30 drones deployed across the world, we are leading this market.

The team:
Passionate about drones or aeronautics, our team of around 40 people is working to develop and commercialize the next generation of smart drones.

Our values: innovation, excellence, and teamwork.

Why join us?

• A company that's scaling, perfect time to learn and grow

• Massive, worldwide sales opportunities

• Be part of a passionate, close-knit team,

• Stimulating environment: aeronautics, drones, innovation.

Life at Donecle:

• Brand-new offices in Toulouse, accessible by public transport, car, bike, and in close proximity to shops.

• A budget dedicated to organizing events (meals, outings, tournaments...) and social benefits (meal vouchers, bonuses, etc.)

We are seeking a proactive and results-driven Key Account Manager to build and maintain strong, long-term relationships with our customers, securing subsequent drone deployments and driving software upsell within our existing customer base. As an integral part of the team, your responsibilities will include:

• Develop and maintain strong relationships with airlines, MROs, and military/government clients, acting as the primary point of contact

• Understand client needs, priorities, and objectives; communicate these effectively and provide strategic support

• Identify opportunities for account growth, scaling, upselling, and cross-selling

• Negotiate contracts and close agreements

• Monitor usage and performance, and prepare regular reports

• Collaborate with internal teams (marketing, product, customer support) to ensure seamless service delivery

• Resolve client issues promptly and effectively to maintain trust

• Stay informed about industry trends, competitors, and market conditions

• Perform online and on-site product demonstrations

• Participate in prioritizing the product roadmap and customer support improvements

• Work with the marketing team to prepare effective presentations and materials

• Ensure all key information is accurately updated in the CRM

• Proven experience of 5+ years in a similar role, ideally within airlines and MROs

• Fluency in English is mandatory; additional language skills are a plus

• Willingness to travel and perform on-site demonstrations

• Strong ability to take initiative, be proactive, and challenge industry norms

• Excellent ability to synthesize and prioritize customer requests, and adapt to evolving product specifications

• Experience in complex B2B sales environments involving multiple stakeholders