Multilingual B2B & Online Reputation Agent (Level 3)
📍 Remote – EU timezones preferred
🕐 Full-time – Freelance contract
📅 Start: Early October 2025
Role Overview
We are looking for Level 3 agents to handle a dual role:
B2B outbound calls → book meetings with professional clients and manage calendars for our B2B team.
Online Reputation (e-rep) → manage outbound calls with customers, negotiate removal or revision of negative reviews, and strengthen brand reputation across review platforms (Trustpilot, Google, FB, etc.).
This is a full ownership role, requiring autonomy, professionalism, and strong communication skills.
Key Responsibilities
Make outbound calls to prospects (B2B) to book qualified meetings.
Manage e-reputation by contacting clients and negotiating resolution of negative reviews.
Write and post clear, professional responses across review and social platforms.
Maintain daily activity tracking, reporting, and KPIs.
Deliver consistent volume and quality, with a focus on persuasive communication.
Profile Requirements
Level 3 agent: autonomous, professional, proactive.
Experience in sales, B2B outbound, or online reputation management.
Multilingual (English + Italian/Spanish/French preferred).
Comfortable with outbound calls and persuasive negotiation.
Ability to handle both B2B and customer-facing conversations with professionalism.
Strong written and verbal skills.
Performance-based bonus (no cap) linked to activity volume & KPIs.