Roles and responsibilities:
Supporting end customers via various communication channels including - mails, live chat, social media and on calls.
Identify and assess customers’ needs to achieve satisfaction.
Build sustainable relationships and trust with customer accounts through open and interactive communication.
Provide accurate, valid and complete information by using the right methods/tools.
Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution.
What you need :
Excellent written and verbal communication skills.
Exemplary people and communications skills.
Minimum 6 months to 2 years of experience working as Customer Support Executive,approachable, and a team player with a learning and forward-thinking mindset.
Creating delightful customer relationships which include consistent follow-through, setting proper expectations, and advocating for client issues within internal departments.
Only Graduates can apply.
Salary 22500 to 59500 per month
Contact HiringManager Whatsapp9079400362