At Mapal, you will find a fast-paced, agile, and multi-cultural work environment where we move quickly to meet the needs and surpass the expectations of the world’s largest hospitality providers. Our passion for customer service will make us the clear new market leader in hospitality solutions for hotels, pubs, restaurants, and institutions. The key to our success is the commitment to equal opportunities that we offer. With the continued expansion of our business, we seek qualified candidates who share our vision, values, and commitments to superior customer service and market growth.
We are searching for an Onboarding consultant, with a strong hospitality background. You will be working directly with a customer on a consultative basis to determine, document and prepare the customer with their requirements for the successful implementation of our solutions. This role will work as part of the Onboarding team and share these responsibilities with the Project Management, Integration and Configuration Specialists.
Main assignments:
Lead the customer on the onboarding journey, managing expectations, risks, and billable hours.
Identify customers complex business requirements, analyze, and communicate implementation approaches.
Clearly articulate the solutions into business requirements.
Manage multiple projects simultaneously.
Work closely with the Integrations & Configuration teams and Project Managers to meet deadlines.
Provide sufficient guidance and documentation for seamless hand over to Success and Support departments.
Take responsibility for your own product knowledge, keeping up to date with the latest developments to ensure you are able to confidently articulate the features and benefits of our products to customers.
Utilize your product and operational knowledge to create presentations and demonstrations tailored to meet the needs of prospective customers.
Contribute to team meetings, sharing ideas, leads and product knowledge to contribute to overall success of the department.
Experience
Experience working in similar onboarding roles
Experience implementing SaaS solutions is an asset
Experience in QSR
Fluent in French (written, oral)
Professional English
Soft skills
Exceptionally strong organizational and time management skills.
Ability to work well with a diverse multi-cultural environment.
Ability to work independently or as part of a team.
Strong analytical and troubleshooting skills.
Ability to cope with conflicting demands and prioritize and adapt in a rapid growth environment.
What we offer
Permanent contract
Location: Nantes, La Roche-sur-Yon or Paris
Life-work balance policies
Flexible schedule
Social benefit