Online Reputation & Social Media Agents (Multilingual)
📍 Remote – EU timezone preferred
🕐 Full-time – Freelance contract
📅 Start: Early October
💶 Compensation: ~€2,000/month invoiced + performance-based bonus (no cap)
Role Overview
We are looking for multilingual Online Reputation Agents to manage e-reputation and social media presence (LinkedIn, Instagram, Facebook, Trustpilot, etc.).
Your mission: turn negative into positive — by engaging with customers, negotiating review removals, and boosting brand image.
Key Responsibilities
Monitor and manage reviews across platforms (Trustpilot, Google, FB, etc.).
Engage with customers in a professional, persuasive, and positive way.
Manage and grow brand presence across social channels.
Write clear responses in multiple languages (FR, ES, IT, EN).
Negotiate with unhappy clients to remove or revise negative reviews.
Track KPIs and deliver volume consistently.
Profile Requirements
No prior experience required – autonomy and motivation matter most.
Comfortable with computers, social media, and online review platforms.
Strong written and verbal skills, persuasive and customer-oriented.
Multilingual (French, Spanish, Italian, English).
Sales background or negotiation skills = big plus.
Full-time availability.
Bonus Structure
Fixed monthly invoice (~€2,000).
Performance bonus on volume delivered.
Unlimited variable bonus based on e-reputation KPIs.
Team Leader Track
We are also open to Team Leaders:
Manage a small team of 3–5 agents.
Take ownership of KPIs and reporting.