Client Advisor - GCC Members

Lartisien is a French-born luxury travel specialist, dedicated to crafting extraordinary travel experiences for its members.

Since 2008, we’ve opened the doors to the world’s finest hotels for those who love to plan their own trips while enjoying exclusive upgrades and benefits. In 2011, our passion for excellence led us to launch bespoke travel concierge services. Today, our Client Advisors design one-of-a-kind travel experiences for our members, unlocking access to hidden gems around the world through our Signature Journeys and Exclusive Events.

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The role:

We are seeking an experienced Client Advisor to assume responsibility for our Voyageurs from the GCC region. 

This is a relationship management position, not an acquisition role. The portfolio comprises existing members alongside newly recruited Voyageurs. The mandate is to develop an in-depth understanding of each member, anticipate their travel calendar, and orchestrate every journey end-to-end in partnership with a dedicated Travel Designer. Lartisien operates a DUO model in which each Client Advisor is paired with a Travel Designer responsible for production.

Main responsibilities:

• Manage and develop a portfolio of GCC-based Voyageurs against an annual revenue target tied to member stays and renewals 

• Anticipate each Voyageur's travel calendar and proactively propose journeys 

• Curate itineraries in close collaboration with the assigned Travel Designer, validating partner selection, negotiated rates and applicable benefits 

• Lead the commercial relationship across its full cycle: initial consultation, presentation of options, follow-through, and post-trip debrief 

• Safeguard portfolio retention and lead the annual renewal process 

• Contribute to the firm's partner intelligence on the GCC market, including evolving property positioning and unmet member demand 

• Represent Lartisien at member events in Paris and, on occasion, in the region 

Candidate profile:

• A minimum of five years' experience in luxury travel, hospitality or private client services, including direct and sustained engagement with GCC UHNWI clientele 

• A demonstrated understanding of GCC cultural codes, calendar, family structures, and expectations relating to discretion, hospitality and reciprocity

• Fluent English, which is the principal working language with members and internally; Arabic is a significant advantage and will be material in serving part of the portfolio 

• A relationship-oriented temperament: patient, observant, and anticipatory 

• Sound commercial judgement: the capacity to interpret a request accurately, identify the underlying need, and structure a response that protects both margin and relationship 

• Proficiency with structured CRM environments (Lartisien operates on Salesforce) and the discipline to maintain a rigorous pipeline