Regional M-Pesa Sales & Distribution Supervisor Bandundu sud

Afrik Interim HR services est un fournisseur de solutions de ressources humaines de premier ordre.

S’inscrivant dans une logique partenariale, d’amélioration continue et orienté vers la performance, Afrik Interim HR Services vous accompagne dans la gestion de votre Capitale Humain de manière efficace et efficiente afin de garantir l’atteinte de vos objectifs de manière durable.

Fort d’une expérience de plus de 15 ans, nous travaillons au rapprochement des Hommes et des Entreprises, en RDC.

Nous recrutons un Regional M-Pesa Sales & Distribution Supervisor Bandundu sud pour l'un de nos client dans le secteur de Télécommunication.

The M-Pesa Sales & Distribution Executive is responsible for ensuring the efficient payment of various commissions to third-party partners, updating tax bases, and managing Partners performances. The role involves analyzing trends, supporting partners, and maintaining clear follow-up files. Additionally, the executive will train channels on responsibilities, transactions, AML/Fraud, and customer service

Key accountabilities and decision ownership:

• Drive customer acquisition in the allocated market.

• Build a strong distribution infrastructure including business partners and sales teams.

• Create trade routes and allocate respective channels to serve the route.

• Ensure that the product brand is visible in their area.

• Establish and manage call routines for business developers and review them for the rest of the team.

• Disseminate performance targets for business developers and trading partners in your market.

• Optimize the number of agents, super agents and TDRs in the awarded contract.

• Plan mystery shopping, brand audit, agent audits.

• Ensure that all outlets have liquidity within established standards.

• Ensures that staff issues are dealt with in a timely manner.

• Ensure that customer issues at the point of sale are addressed.

• All business developers have reports and tools to perform their tasks.

• Ensure that all planned activities are executed by business developers.

• Resolve agent disputes/aggregator issues.

• The supervisor will be responsible for unfair business practices.

Manage commercial developers/partners.

• Manage channel partners/banks.

• Interact regularly with external partners and other departments within and outside the organization. Monitor and manage the level of liquidity on a daily basis.

• Ensure the implementation of all promotions in his/her area.

• Ensure the deployment and evaluation of visibility.

• Ensure the creation and deployment of agents and marchers.

• Ensure that regular reports are shared with the management team.

Technical/Professional Qualifications Required:

• Proven professional experience in sales/commerce.

• Computer proficiency (Excel, PowerPoint, Word).

• Excellent organizational skills, with an ability to prioritize important projects.

• Strong communication skills and ability to manage conflict.

• Sales techniques.

• A bachelor's degree in business management, economics, or a related discipline from a university or business school is required for a career in sales and distribution.

• Sales experience is paramount.

• A business development approach is required.

• Knowledge of Vodacash processes would be an advantage.

Budget held: None

Key Performance Indicators:

• Revenue generated in your market.

• Number of new customers (net bill).

• Level of liquidity exchange between agents and super agents.

• Penetration of M-Pesa into the GSM database.

• Penetration of M-Pesa products.

• Market share in terms of customers and revenue.

• Share of visibility and customer NPS in your region.

• Out of stock level. Directly responsible: TDR, walkers, warriors, SA, any other sales channel.

Dashed reports:

Core Skills, Knowledge and Experience:

• Excellent oral and written communication.

• Excellent planning and organization.

• Customer oriented and action-oriented.

• Bilingual - English (Level 4) and French (Fluent).

• Ability to work under pressure and under stress.

• Multitasking and ability to manage complexity.

• Good computer skills (Excel, PPT and Word).

• Strong interpersonal skills.

• Attention to detail.

• Good numeracy/analytical skills.