Service Delivery Manager – EU Institution

Leonardo Belgium is supporting a major European Institution in strengthening its cyber defense, service delivery, and operational governance capabilities.

You will join a high-impact cybersecurity environment where service quality, performance, and stakeholder alignment are critical. The role sits at the core of service governance, ensuring that cybersecurity services are delivered effectively across a complex, multi-site and hybrid infrastructure.

This is not a a mere technical delivery role, you will combine service leadership, stakeholder management, and operational oversight in a highly regulated, international environment to ensure performance and client satisfaction. This role is suited for experienced professionals who have operated in high-stakes environments and are comfortable taking ownership of service delivery and client relationships.

Job Specifications

• Location : Luxembourg (3 days on-site 2 days remote from a nearby location)

• Urgent need : Early application heavily encouraged

• Start date : End of April / Early May

• Type of contract: Freelance / B2B

As Cybersecurity Service Delivery Manager, you will own and drive the delivery of cybersecurity services, ensuring alignment with business expectations, contractual commitments, and operational performance targets. You will coordinate efforts across teams to ensure services are delivered efficiently, reliably, and in line with agreed standards.

You will:

• Lead the service delivery framework, ensuring alignment with organizational goals and standards

• Monitor and report on KPIs and SLAs, ensuring service performance and quality

• Act as SPOC for service delivery, managing client expectations and stakeholder relationships

• Facilitate service reviews with stakeholders, providing insights on performance and improvements

• Oversee budget, forecasting, and financial aspects of service delivery

• Identify opportunities to optimize processes and improve service efficiency

• Ensure resolution of service delivery issues and operational blockers

• Coordinate activities between internal teams and external stakeholders

• Ensure compliance with contractual and regulatory requirements

• Translate technical service performance into business value and insights

Experience / Education / Certification Requirements

• Proven experience leading or managing service delivery within complex, large-scale environments

• Experience managing cybersecurity or IT services in a client-facing context

• Previous exposure to EU institutions or regulated environments is a plus

• A degree in a relevant field is considered an asset

• At least one project or service management certification (PMP, PRINCE2, ITIL, or equivalent)

Personal Attributes

• Strong leadership and stakeholder management skills

• Excellent communication and reporting abilities

• Ability to manage expectations and navigate complex environments

• Structured and solution-oriented mindset

• Comfortable working in a fast-paced, international environment

• Strong command of English, French and/or Italian are assets

Technical Skills

• Strong knowledge of IT service management frameworks (ITIL or similar)

• Understanding of cybersecurity operations and governance

• Ability to translate technical performance into business outcomes

• Experience with SLA/KPI management and reporting

• Familiarity with regulatory and compliance environments

What’s in it for you?

• Work in a high-visibility cybersecurity environment within a major EU institution

• Take ownership of end-to-end cybersecurity service delivery

• Operate in a complex, multi-site and hybrid infrastructure

• Collaborate with international stakeholders and cyber experts

• Long-term assignment supporting critical cyber defense operations

Once we receive your CV, we will evaluate it carefully. Should there be a match for this or any other position at Leonardo Belgium, we will be in touch with you. In case there is no match now, we will make sure to keep your CV in consideration for future vacancies!