Technical Account Manager DACH - F/M/X

Founded in 2010, TEHTRIS is a French cybersecurity company with a global presence.

Our mission is to protect organizations worldwide from cyber threats and large-scale attacks. Governments, critical infrastructure operators, and private companies rely on TEHTRIS technology to secure their digital environments.

As a mission-driven company, we are committed to protecting both public and private organizations from cyberattacks and cyber threats through our expertise.

Thanks to our strong growth, our projects are becoming increasingly innovative and ambitious. To support this momentum, we continue to expand our teams and are looking for talented people to join us.

Joining TEHTRIS means contributing to a meaningful mission: helping create cyber peace in the world.

Technical Account Managers (TAMs) play a critical role in customer success and satisfaction.

As the primary technical point of contact for their accounts, TAMs work closely with customers to understand their cybersecurity challenges and help them operate and optimize TEHTRIS solutions to meet their security and business objectives.

They act as trusted advisors and product experts, ensuring customers successfully adopt the platform while maximizing its value.

At TEHTRIS, TAMs also play an important role in supporting internal MDR and Level 1 Support teams when handling complex technical cases.

This role is based in Germany and supports customers across the DACH region.

Key Responsabilities

• Conduct comprehensive technical assessments to help customers improve security, resilience, cost efficiency, and risk management.

• Ensure technical adoption of TEHTRIS solutions by configuring and optimizing deployments to deliver consistent value while maintaining regulatory compliance.

• Define and maintain reference architectures and oversee change management governance for deployed environments.

• Take ownership of complex technical support cases, collaborating closely with Support, MDR teams, and R&D to resolve issues efficiently.

• Support internal MDR and Level 1 Support teams when dealing with advanced or complex incidents.

• Deliver technical training, enablement services, and certification programs.

• Enhance the technical expertise and solution knowledge of users within customer and partner accounts through training services and certification pathways.

• Implement data-driven preventive and prescriptive actions to improve system performance, threat detection capabilities, and operational security.

• Act as the Voice of the Customer, providing feedback to Product, R&D, and internal teams to improve the platform and the overall user experience.

• Participate in cybersecurity events, webinars, and training sessions to integrate best practices and continuously develop internal expertise.

• Collaborate with R&D, Product, and Product Marketing teams on technical webinars, proof-of-concepts (POCs), and architectural initiatives.

• Contribute to the development of a centralized rules-based library, working with technical users and internal stakeholders.

• Identify expansion opportunities in collaboration with Sales teams to support account growth.

• Work closely with Customer Success teams to drive platform adoption and improve the customer experience throughout the customer lifecycle.

Your Profile

• Bachelor’s or Master’s degree in Computer Science, IT, Engineering, or a related technical field.

• 3+ years of experience in technical roles such as support, engineering, development, IT operations, or quality assurance.

• Experience in the cybersecurity industry is strongly preferred.

Technical Skills

• Strong understanding of operating systems, network infrastructure, and security technologies.

• Experience with cybersecurity platforms or security operations environments.

• Ability to act as a trusted technical advisor and subject matter expert for assigned customer accounts.

• Scripting experience using Python, with automation skills in Bash or PowerShell.

• Familiarity with Elastic, Kibana, or similar analytics platforms is a plus.

• Understanding of Continuous Integration (CI) and Continuous Delivery (CD) concepts.

• Ability to analyze and resolve complex technical challenges.

Professional Skills

• Strong understanding of customer priorities and business outcomes.

• Ability to explain complex technical concepts clearly and effectively.

• Excellent written and verbal communication skills.

• Strong project management and organizational abilities, with the capacity to manage multiple priorities and deadlines.

Languages

• Fluent German and English required

• French is a plus

Travel

This role requires approximately 30% travel, primarily within the DACH region, with occasional visits to TEHTRIS headquarters in Pessac (France).