Technical Support Executive

Télétravail, IndeÉtudiant

À propos de  Advance India Tech

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Le poste

  • Research and identify solutions to our POS software

  • Diagnose and troubleshoot technical issues

  • Ask customers targeted questions to quickly understand the root of the problem

  • Track computer system issues through to resolution, within agreed time limits

  • Talk to clients through a series of actions, either via phone, email or chat, until they’ve solved a technical issue

  • Properly escalate unresolved issues to appropriate internal teams (e.g. software developers)

  • Provide prompt and accurate feedback to customers

  • Refer to internal database or external resources to provide accurate tech solutions

  • Ensure all issues are properly logged

  • Prioritize and manage several open issues at one time

  • Follow up with clients to ensure their IT systems are fully functional after troubleshooting

  • Prepare accurate and timely reports

  • Document technical knowledge in the form of notes and manuals

  • Maintain a friendly relationships with client

Profil recherché

Salary 21500 to 42500 per month

Contact HiringManager Whatsapp9257281188

Détails sur le poste
Télétravail, Inde
Étudiant
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