Un Sales Orders Processing (SOP) Assistant

Afrik Intérim HR services est un fournisseur de solutions de ressources humaines de premier ordre.

S’inscrivant dans une logique partenariale, d’amélioration continue et orienté vers la performance, Afrik Intérim HR Services vous accompagne dans la gestion de votre Capitale Humain de manière efficace et efficiente afin de garantir l’atteinte de vos objectifs de manière durable.

Fort d’une expérience de plus de 20 ans, nous travaillons au rapprochement des Hommes et des Entreprises, en RDC.

Nous recrutons Un Sales Orders Processing (SOP) Assistant, pour le compte d'un de nos clients qui évolue dans le secteur de la télécommunication.

1. Sales Order Creation for all Super Dealers and Corporate orders

2. Staff and Departmental orders management

3. Credit Notes Initiation

4. Back-orders management

5. Audits and actions to be followed until their completion.

Objectifs

• Receive Super Dealers orders, generate system Sales Orders, and send picking lists with the right stock items to all warehouses countrywide (Monday to Saturday).

• Monitor stock availability to ensure accurate communication with Super Dealers and

other stakeholders

• Manage and resolve Super Dealers’ complaints, and/or immediately escalate unresolved

complaints to the Sales Order Processing Supervisor and Logistics Manager

• Ensure that customers accounts have enough provision when creating sales orders

• Ensure that Super Dealers accounts with a credit stop are released before sending

orders

• Ensure that Inventory Requisitions and are fully approved before processing

Departmental issues

• Ensure that all procedures related to customers’ orders are followed before sales orders processing

• Provide feedback to stakeholders waiting for the delivery of orders

• Report to the Sales Order Processing Supervisor on Back-Orders on a daily basis

• File all super dealers and internal orders for reconciliation and audit purpose

• Provide the creditors team with all relevant documents relating to staff credit and

inventory requisition for debit notes and credit notes purpose.

• Ensure that the service level to internal and external stakeholders is characterized by

speed, simplicity and trust

• Liaise with inventory control department for all credit notes needed

• Development and Management of other initiatives which contribute to the company

objectives.

• Diploma at Bac+2/Bac+3 level in Management, Business Administration, Logistics, Commerce, or a related field.

• Proficiency in Microsoft Office tools (Excel, Word), ERP systems, or order management software.

• Excellent command of English and French, both written and spoken; knowledge of a third language is an advantage.

• Strong organizational skills, rigor, and accuracy in data management.

• Ability to work under pressure and meet strict deadlines.