SO Operations Support Engineer

Notre vision : donner vie aux objets ! Dans le futur, des milliards d’objets dans le monde entier seront connectés à Internet ; leurs données seront stockées dans le Cloud et participeront à la numérisation de notre environnement. Une solution de connectivité globale, simple, peu coûteuse et à faible consommation est fondamentale.

Chaque Sigfoxer est animé par le projet d’entreprise de révolutionner le monde ! Sigfox est le lieu propice au challenge personnel et collectif. Ici se côtoient quotidiennement près de 44 nationalités différentes : la diversité est l’un de leur point fort.

The role of the SO Operations Support Engineer is to provide Level 2 support to the Sigfox Operators (SO) and key customers. To perform in this role you will need to be expert with Sigfox technology, tools, equipment and Network roll-out processes. Ultimately, will be a person our partners trust. They will rely on you to provide timely and accurate solutions to their technical problems.

WIN/WIN MISSIONS:

As SO Operations Support Engineer you will have an active operational role towards Sigfox Operators mainly on Europe region but also and potentially for any other SO in the world. Your main responsibilities will be :

Level 2 support

• Take ownership of partners issues reported and see problems through to resolution
• Execute operational processes (Incident management, Request Fulfilment, Change Management) by managing tickets escalated by Sigfox Level 1 support team. Thus provide deep technical expertise to SOs on the whole Sigfox offer, leveraging on other Sigfox departments if needed.
• Be Operations & Deployment Stream owner for SOs under your responsibility and thus :

o   Plan, Prepare and Deliver SO training plan (Operations & Deployment topics)

o   Handle monthly meeting

o   Follow-up SO Coverage Commitment and SLAs

• Be responsible of SO satisfaction with Operations & Deployment topics

Practice and cross-functional activities

• Apply and contribute to Operations & Deployment Processes optimization
• Provide value added feedback to Product Marketing team on Sigfox Products and Services
• Contribute to Sigfox products and services definition, development and deployment

KEY SKILLS & MINDSET :

• Engineering degree with 2-3 years of experience in telecommunication
• Background in Technical Support Management with strong operational service orientation
• Good level of technical literacy is expected for this job, with experience or strong interest in following domains:

- Wireless systems and Networks, Radio interface implementation

- IoT connected objects implementation

- Embedded Systems (HW & SW)

- Programming and Scripting

- IT

"Sigfox, as a learning organization and open minded on Diversity is ready to welcome Extra-ordinary people and adapt their Workplace."