Voice Chat Process & Mail Process

Télétravail, IndeÉtudiant

À propos de  Advance India Tech

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Le poste

Duties and Responsibilities

  • Provide best-in-class customer service skills with a proactive approach to create exceptional customer satisfaction

  • Provide support to customers by serving as the first point-of-contact to their employees

  • Learn and navigate UKG Pro Payroll and Benefits systems in order to respond to end-user needs and inquiries

  • Provide stellar support to our customer base using a variety of platforms including email, chats and CRM case management system

  • Ask relevant questions to define the root cause of a problem and generate solutions

  • Provide explanation of benefits options based on customers summary plan descriptions and UKG knowledgebase

  • Assist with life event changes for newly eligible employees, marriages/births and related dependent verifications

  • Assist employees with Annual Enrollment related questions

  • Assist employees with questions related to Payroll and Taxes

  • Acquire and expand knowledge of product offerings, support policies and methods of support delivery

  • Develop strong relationships with internal partners and communicate with people at all levels of the organization via multiple communication channels

  • Maintain discretion and professionalism with team members and customers

Profil recherché

Salary 22500 to 59500 per month

Contact HiringManager Whatsapp9079400361

Détails sur le poste
Télétravail, Inde
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