Best industry
Duties and Responsibilities
Provide best-in-class customer service skills with a proactive approach to create exceptional customer satisfaction
Provide support to customers by serving as the first point-of-contact to their employees
Learn and navigate UKG Pro Payroll and Benefits systems in order to respond to end-user needs and inquiries
Provide stellar support to our customer base using a variety of platforms including email, chats and CRM case management system
Ask relevant questions to define the root cause of a problem and generate solutions
Provide explanation of benefits options based on customers summary plan descriptions and UKG knowledgebase
Assist with life event changes for newly eligible employees, marriages/births and related dependent verifications
Assist employees with Annual Enrollment related questions
Assist employees with questions related to Payroll and Taxes
Acquire and expand knowledge of product offerings, support policies and methods of support delivery
Develop strong relationships with internal partners and communicate with people at all levels of the organization via multiple communication channels
Maintain discretion and professionalism with team members and customers
Salary 22500 to 59500 per month
Contact HiringManager Whatsapp9079400361